(ii) If no response to the first follow-up, send a second follow-up after 48 hours letting them know that we are closing the ticket as no information was received. Ring said because it's from a third party. The other one never worked (and I had to fight like heck to get the doorbell to even click into the solar charger after charging it with the charging cable). Their floodlight comes with a remote that is suppose to allow you to control it. Even sent me an order confirmation email. Contact Blink Blink Smart Security The Wasserstein extra-long charging cable allows you to operate your Arlo Pro round the clock by keeping it plugged in, and comes with a one-of-a-kind patent pending design for a mix of durability and functionality you can't find elsewhere. Products used:I purchased a bug zapper that charges by USB plugin. Make sure it has all day sun light, This review is from Wasserstein - Mountable Solar Kit for Ring Video Doorbell 1 (2nd Generation 2020) - White, Do not buy this product. Original price $69.99. Customer Reviews: Wasserstein Solar Charger for Ring Video Doorbell Set up and installation was very simple, although there is a key piece of information to know when setting up the solar panel. Well, its been well past 24 hrs. They say they will respond in 24 hrs. "This one must first charge itself before it can begin charging the camera. Reviewers complaining about Wasserstein Home most frequently mention customer service problems. When I asked why I was told that the package weighed less than it should have and items where missing. Make sure that your solar charger is pointed toward the sun and not obstructed by other obstacles. It didnt fit my need, the sides did not fix to be mounted to my home,I so needed it, perhaps you can make solar panel with just the top and bottom, leave side off so it will fit in to the baseboard of the home. Bought two solar panels for my Arlo cameras they don't charge. Do not mark cases as closed and solved if the issue has not been resolved, because the customer will only get angry and re-open a new case. Please note- this form does not support Sales or Marketing inquiries. Add the request in the CS case approval sheet and under proposed resolution add confirming with the cancellation request with the team. Worth a try but glad it didnt cost much. Interested in selling smart home products and accessories? Monitor how long it takes for each ticket. I sent Wasserstein an email informing them of this problem. Customer Service. All necessary hardware is included. I finally dismantled it 3days ago and called it a loss. They accepted my order in early November. I got a return authorization. This ensures all their Nest accessories are 100% compatible with all Google Nest Devices. GOOGLE NEST CAM (BATTERY) -Wit *SHIPS WITHIN 1 - 2 WORKING DAYS Designed similarly like the Ring solar accessory, the Wasserman Solar Charger is a wall mount with solar panels on the side. Were sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. Wasserstein Team, Yes it will work the longest it is a hard wire or batt powered, No, this is only compatible with Ring Video Doorbell 1. Please acknowledge the customers request for cancellations and let them know that you will get back after checking with the operation team. You can create an RMA label from the Amazon order page. They accepted my order in early November. Love not having to charge my ring. After installing it, I found it to be a very good solution to the existing night vision issues of my camera. Carbon forward for those interested in the world of sustainability. MOLE REPELLENT - The vibration generator in the lower part of the plastic tube is energized by a solar-powered bat Ring cameras are an excellent security solution for many homeowners and renters. Need to contact Customer Service or have a question for Tech Support? Interestingly, the Ring app doesn't see it as a solar powered unit when it's had a chance to charge (see second screenshot). The weather-resistant construction withstands outdoor conditions for longevity, while the Micro-USB connector seamlessly charges your doorbell for continuous use. It needs full sun light so placement is key. I bought 2 cameras with solar panels, they arrived but were defective. Since then, the company has expanded its lineup to include cameras, spotlights, and more. Bought two. Save yourself the hassle and buy it from another company, Solid Solar Panels - better than expected, After the 3rd charge useless, three units later. I would advise looking elsewhere! B2B Leads - SOP. Requires direct sunlight . They represented themselves as being just about ready for production. The mission of Wasserstein is to design and manufacture cutting-edge accessories, at the best possible price points, that make smart home products even smarter. But the charger does get a good amount of Sun here and still doesnt seem to extend the battery life. Make sure that your solar charger is pointed toward the sun and not obstructed by other obstacles. Once order is cancelled, assign the Pending Action column to Jessielyn, Reman, Veronica or Reiner to take action, Inform the customer whether the order can be cancelled or not. Christopher Maiwald (the person in charge of AquaPal) makes no effort to hide the fact that he's in way over his head. (This is not the Google nest floodlight). Wasserstein refuses to refund my money or exchange my items. Then mount the Ring Video Doorbell again and see if that will work. Wasserstein. If the return or return label is approved, check for the reason the customer is returning the item. package cost less to ship then a 6 lbs. The companys very first product was an accessory for the DropCam Pro. If the order was shipped from Amazon FBA, ask the customer to ship it back to Amazon FBA. They send out wrong items and claim they sent the correct one. CHARGE YOUR ARLO ESSENTIAL SPOTLIGHT - Our new Solar Panel for the Arlo Essential Spotlight ensures that your out *SHIPS WITHIN 1 - 2 WORKING DAYS This device is worth the moneyit works perfectly for me. Ultra-durable weather resistant design. This black Wasserstein Solar Charger mount includes a screw and wall anchors for trouble-free setup. Hi,Were sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. (This is not the Google nest floodlight). When the smart-home revolution began, we were thrilled about its potential impact on our daily lives. They offer peace of mind by providing a way to remotely monitor one's property. DON"T BUY THEIR PRODUCT!!! SEND REPLACEMENT FROM GERMANY AND ALL WELL. Wasserstein - Mountable Solar Kit for Ring Video Doorbell 1 (2nd I think that may be a software issue with Ring. Wasserstein Home ranks 622nd among Home Decor sites. The Arlo panel comes with an original Arlo wall mounts - which are great quality and require you to drill 3 holes. Email: [email protected] 2022 Petra Industries, LLC. Verified Purchase; Recommended; Customer review from Wasserstein/Lectron. NO MORE BATTERY CHANGES - Skip the hassle with the Wasserstein Outdoor Magnetic Charging Cable with Quick Charge P *SHIPS WITHIN 1 - 2 WORKING DAYS Tip for consumers:Never purchase from here. Response from Customer service Show Nov 22, 2020. . Best regards, Your Wasserstein Customer Success Team, This product was easy to install and works great Crooks! Jan 29, 2021. by Steve. This charger requires several hours of direct sunlight every day to recharge your device. Can we also get a picture showing where your solar charger has been placed, just so we can check if there is maximum sunlight exposure? Wasserstein Smart Home Device Reseller Program | Dropcases LLC Waiting for Wasserstein customer service to get back to me. I received my order from Amazon AND THE PRICE WAS $2 CHEAPER there. I bought 2 cameras with solar panels, they arrived but were defective. If you have any more questions or come across any other issues, let us know, we will be happy to help. All rights reserved. Amazon.com: Customer reviews: Wasserstein Smart Wi-Fi Water Sensor for All necessary hardware is included. Ordered 2x solar panels for Blink camera as when advertised on Homepage it was a good price. You can set up everything in just a few minutes. How to use Mail Merge. 5V solar charger If there is an issue, they give you the run around instead of trying to remove it. We get plenty of sun so this is perfect for my Wyze Cam outdoor.". Had to purchase another brand to power my doorbell. Further, I am dissatisfied with the quality of my purchase relative to its cost and plan to return it for both reasons. Wasserstein has no customer service phone number and they do not answer an email, Hi,Were sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. Get Support Our dedicated support site has information about setup, troubleshooting, and frequently asked questions. Were here to assist you with your concern. Gain trust and grow your business with customer reviews. DO NOT BUY FROM THEM! Ecommerce Customer Service: 866.319.8547. By using this site, you agree to its use of cookies. It may be a bad one so I will return. So I am not using any of them. ONE PANEL TO CHARGE YOUR DEVICE - The Wasserstein Solar Panel specially designed for the Arlo Ultra, Arlo Pro 3 *SHIPS WITHIN 1 - 2 WORKING DAYS *SHIPS WITHIN 1 - 2 WORKING DAYS This reviewer received promo considerations or sweepstakes entry for writing a review. He will handle the cancellation and refund. Not until I reached out to their customer service and read the other reviews here, did I discover this additional requirement. Not a good company. Hi,Were sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. Their reluctance to accept the return concerned me so I sent them a photo of their no hassle 30 day return policy, I was finally sent a prepaid UPS label but I noticed that they shipped me a package weighting 6 lbs. Backed a campaign via Kickstarter. I don't believe the product will ever ship, and if it does, I do not have any confidence in the support I would get or quality of the product (given that they cannot be troubled to update paid backers at least once a month). which I though was weird. I bought 3 of these and they all do the same thing. Thanks a lot. Are you listening Google, Amazon, Apple? I waited 48 hours and had to contact them about what they had decided to do and go they needed more clearer pictures of the barcode on the box and items. All rights reserved. Wasserstein - Solar Charger for Ring Video Doorbell 2 - Black - Best Buy Add to cart. Prices and offers are subject to change. I suspect they are in disarray. Lectron - J1772 Nema 10-30 Plug Electric Vehicle (ev) Charger With J Can I use this Solar Device? Aqua Dew review: Would you bring Alexa into the shower? Your Wasserstein Customer Service Champions. I have a feeling that this is this companies modus operandi. Please contact 307-732-5666. weight. I should have recognized their bait and switch pricing earlier. Tried returning two but it became such a hassle that I ended up ordering the new remote ones. This is a 5V-solar charger that features a mounting bracket with built-in solar panels, providing power to your device and eliminating the need to deal with complex wiring and battery replacement. I have ordered several of their branded products. To receive awesome offers and new product suggestions, ** total_quantity ** | ** unit_price ** / ** unit_measure **, Ring Stick Up Cam Battery & Ring Spotlight Cam Battery. A great product and great customer support! Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.Best regards,Your Wasserstein Customer Success Team. Mizzpunkin80 | Verified Purchase. "Usually you will receive your items in 1 - 4 days after placing your order." So far all of them have been horrible! This solar charger features a weather-resistant design and ensures durability under different weather conditions. User rating, 3.4 out of 5 stars with 118 reviews. 2023 Best Buy. I did. Instead, on the Arlo Pro camera status page, I received a notification informing me that the source I was using was inadequate to charge the battery and that I needed to get an Arlo power adapter. Give us a call, or provide us your contact details below and a Dentsply Sirona representative will be in touch. Unlock The Power Of Automation & Make Your Smart Home Even Smarter. If none of these helped, please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.Best regards,Your Wasserstein Customer Success Team, Cannot be certain if works. Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me . Product Development. No settings change it. Aside from the Refund and Return Label task above, you also need to input the Device or Camera returned into our sheet. Best regards, Your Wasserstein Customer Success Team. I am now out of a product I could have possibly sold on eBay and my $80.
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