Ubiquiti products come with a 1 Year Limited Manufacturer backed warranty, You must use your own shipping account when sending the product, The commercial invoice must declare return for repair and no commercial value, You must pay for all applicable duties and customs charges for shipment of a Product to and from Ubiquiti. I specifically looked for an authorized option, wanting to avoid potential issue if I needed to make a warranty claim. We dispatch all our products within 48 hours once payment has been received and cleared. As well as this, Ubiquiti determines that it is at its discretion, if they find any of the warranty or warranty claim application is false or incorrect or does not correspond to the products received, then the products will not be replaced and will be subject to disposal or returned. Well, If I had seen posts like mine, I may have thought twice. As an Official Distributor of Ubiquiti, we have outstanding support and logistics capabilities and will ensure that in the event your Ubiquiti product develops a fault, we take care of the warranty and RMA making sure you receive an advanced replacement and any issues resolved as soon as possible. UBWH Australia Our prices may not be the cheapest overall, but our technical support and customer service is exceptional when compared to most of our competitors. If the product under warranty is a Ubiquiti product installed outdoors, you must include proof that the product was installed with correct grounding as specified by the manufacturer. They know it is not being processed, and refuse to act. Other manufacturers (as listed below) handle warranty repairs and replacements directly with the customer; see Manufacturer RMA, Support & Warranty Links," below for details. Statutory rights are not limited to a set time period. So back to Ubiquiti. I've been told we can't send it to UBHW who are 30m down the road as we didn't buy from them even though they are listed as authorised warranty return. It is mandatory to procure user consent prior to running these cookies on your website. You might also be able to register online. Nilch. Here at LinITX we often get calls from customers who have purchased their Ubiquiti product from another reseller (not from LinITX), wanting to know how to return their faulty Ubiquiti product in the UK. We also reserve the right to apply any service fees for any warranty claims to cover all costs incurred including inbound & return freight, supplier/manufacturer service fees etc if the returned product is found to be not covered by warranty, warranty has expired, or no fault is found or the item was physically damaged. Due to the Privacy Act, we cannot apply for a warranty claim on the customers behalf directly with the manufacturer. In addition to all the software issues (not remaining connected), voltage issues (despite upgrading to their recommended transformers), there is apparently a batch of them out there with defective mount plates. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. You can find out more or opt-out from some cookies. I avoided purchasing directly from Ubiquiti's online store because of its 15% restocking fee and short 14-day return window. Error: Network error: Unexpected token G in JSON at position 0. I ask for an immediate RMA, noting that as they clearly have stock to sell, so they have stock to process an RMA, as the manufacturer, and noting that they fully control where stock goes. $). Our dedicated team are here to provide the very best pre and post sales experience possible. How Do I Return or Replace My Faulty Ubiquiti Product? Shorter version: Despite Ubiquiti acknowledging I have a legit ssue, and despite the fact they have the g4 doorbell in stock in their store RIGHT NOW, the refuse to process it. All rights reserved. 8 Williamsport Way Advice for people affected by child abuse. Your email address will not be published. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. This website uses cookies to improve your experience while you navigate through the website. Intec Micros are doubling down and offering our customers a 2 Year Warranty as STANDARD* on all Ubiquiti hardware purchased from 1st April 2021. LinITX has a very strong relationship with Ubiquiti and our ethos is to always put the customer first. Equipment that is damaged by physical abuse, over-voltage, or lightning, or bring used in a manner not intended by the manufacturer, is not eligible for warranty repair or replacement. ** total_quantity ** | ** unit_price ** / ** unit_measure **, MikroTik RouterBOARD / RouterBOOT Upgrade Guide. By choosing eCarePlus for your break fix maintenance we can help you minimise disruption if faults occur and also reduce the possibility of problems happening again in the future. Ubiquity software killed it. If the product has outer wrapper missing, or has been opened and/or the product has been removed from packaging, our wholesale partner may not accept it as a return, as products must be complete and in fully new condition to respect the next customer who purchases the item. We agree with your sentiment and can only advise you to report this company to Ubiquiti. Our findings go beyond the boundaries of our own organizations, and include interactions with our business partners. Troubleshooting procedures, including Netinstall for all MikroTik RouterOS products, must be performed by the customer prior to returning the product to Baltic Networks for warranty repair or replacement. At the time I purchased, I did not know that the warranty would be LESS THAN HALF the stated duration if I purchased other than direct from Ubiquiti. DATASHEET 802.11AC AP with Plug & Play Mesh Models: UAP-AC-M, UAP-AC-M-PRO High-Performance Wide-Area Wi-Fi with UniFi Mesh Technology Breakthrough Speeds up to 1300 Mbps in the 5 GHz Band 802.3af PoE Compatibility 2 D atasheetScalable Enterprise Wi-Fi Management If they are not willing to help or tell you to contact Ubiquiti directly, you must inform Ubiquiti that this company is not fulfilling their duty as a reseller of Ubiquiti products. Shorter version: Despite Ubiquiti acknowledging I have a legit ssue, and despite the fact they have the g4 doorbell in stock in their store RIGHT NOW, the refuse to process it. All OEM campaigns, recalls, service actions and TSBs and their associated codes are automatically updated daily, and current maintenance outside of the labor time guide is regularly updated. Check whether youll have to pay postage, packing and transportation costs if you have to send something back - the document should say. If you bought your Ubiquiti gear from us, please dig out your Ubiquiti Store order number and/or equipment serial number, and head over to our Ubiquiti Store Warranty Centre , where you will find an online form to begin the process. . We will provide return details by email. Advice can vary depending on where you live. Estimated delivery time: for most products is 1-2 days within major cities and generally 1-4 working days Australia wide. Let us know, Copyright 2023 Citizens Advice. Display the RMA number clearly on the outer packaging. I cannot imagine any reputable company writing such an outrageous warranty clause. The "Warranty Period" means (a) for Products purchased by the customer directly from UBIQUITI'S Webstores, two years after the date of delivery of such Product to such customer and (b) for Products purchased from an authorized UBIQUITI distributor or reseller, one year after the date of shipment of such Product to such authorized distributor or . All Ubiquiti items purchased directly from Baltic Networks requiring a warranty claim or return must be requested from Baltic Networks. If you have any requirements that you would like to discuss further please call us, email us or use our contact form and one of our team will get back to you as soon as possible. Damage to a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or. $), (CAD Suffolk Products arriving in only a product box will be returned to the shipper at the customers expense. RMA services are only provided for Ubiquiti products purchased through official channels. Both were purchased from Microcenter, a brick and mortar location for those unfamiliar with the vendor. Device Adoption Reddit, Inc. 2023. What is the Default Username & Password for UniFi Access Points? Unless advertised otherwise, hardware is warrantied for a period of 12 months from the date of purchase to be free of manufacturing defects in materials and workmanship under normal use and service; this does not include electrical, mechanical, or other damage resulting from improper use of hardware, either accidental or intentional. As Ubiquiti AI processes each repair order, it often finds additional applicable procedures that should be added to the warranty claim. https://www.ui.com/legal/ui-store/termsandconditions/. You can see how it works below: Ive been told several times now that you should know Ubiquiti doesnt do support, etc. If a fix cannot be provided remotely, then an RMA will need to be registered via your Ubiquiti Reseller Portal. The warranty does not include the products fit for purpose, nor does it include firmware, or shipping and handling charges. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. Ubiquiti Warranty Booking Demonstration (0:40). Without this kind of feedback from UK customers, Ubiquiti has no way of knowing this sort of practice is going on. Zil. What this leads to is expensive shipping charges to send the item back to America, then on the way back, our wonderful HMRC will add VAT to your goods due to the value of the parcel being declared by Ubiquiti this is of course not applicable to a returned item purchased in the UK, but you will have to dispute that charge after having paid for it a very long and drawn out process. Contact the Citizens Advice consumer helpline on0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. must be reported within 7 days of delivery. You should never have to deal with Ubiquiti directly. Products are shipped from one or a combination of five warehouses across Australia. Ubiquiti Warranty - ISP Supplies In most circumstances (when the product is within warranty), customers should not have to contact Ubiquiti when returning a faulty product, all of this should be performed by the reseller. - The commercial invoice must declare return for repair and no commercial value A $2k-5k piece of equipment sure, but not a $100-300 part. Whoever the device was purchased from that the RMA is associated with would process the RMA on their end. August 20, 2018 Submit an RMA request If the device does not power on and none of the steps above helped correct the issue, you'll need to submit an RMA request. Is this the case for any Oz customers on this subreddit? Warranties and guarantees add to your legal rights. Shipping errors, such as incorrect quantities or incorrect product(s) received, must be reported within 7 days of delivery. If you can't find the guarantee or warranty, contact the seller or trader and ask if they have a copy or the manufacturer's contact details. They also feature a global support community that stands them apart from their competition. Contents of the package not matching the information on the RMA form will be cause for return of ALL equipment. Additionally, the customer will be responsible for the return shipping costs. Ubiquiti currently only offers a standard 1 year manufacturer warranty on equipment purchased through official UK distributors. We also use third-party cookies that help us analyze and understand how you use this website. Tags how to return a ubiquiti product uk return procedure ubiquiti ubiquiti returns ubiquiti rma ubiquiti uk returns ubiquiti uk rma, After receiving questions from customers wanting to know the default login and passwordfor their new , The biggest problem is that the least helpful people for RMAs who like to do things like pretend there is no warranty for business customers and only a 6 month warranty for consumers are also a UK Ubiquiti Master Distributor .
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