This is unacceptable. The company prides itself on its car rental deals and offers a variety of ways to save money on rental fees -- from partner point programs with hotels and airlines to benefits programs for businesses. Refund the $ 100 fee for cancelling my reservation. It has been 1 week since i returned and sent the email to six, so far no replies received yet.The experience is extremely bad. From 2010 to 2016 Vinzenz Pflanz worked as Chief Commercial Officer at Fleet Logistics, one of the leading fleet service providers in Europe, where he was responsible for existing and new sales in fleet management in addition to group internationalization, business relations, IT and legal. The rental car experience is the highest-rated part of the entire travel experience. Yes, I also want to receive the CNET Insider newsletter, keeping me up to date with all things CNET. Access to one of the world's biggest premiun fleets. You can accept this or reject it by clicking on the "Restricted use of the website" button. SIXT surprises me all over again every time with innovative solutions regarding the topic of mobility. INCREASE FLEXIBILITY AND REDUCE COSTS WITH OUR WIDE RANGE OF BUSINESS MOBILITY SOLUTIONS. This review was chosen algorithmically as the most valued customer feedback. Whether you've flown somewhere, had your car in the shop, or just needed to take a trip out of the city, chances are you've had to rent a car at some point. Climb in the driver's seat for the latest car news and reviews, delivered to your inbox twice weekly. 46/11 355 Unresolved 11% of 398 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Resolved "Deposit not returned" Resolved "reembolso reserva cancelada" Resolved "car rental lisbon agreement [protected]" Resolved "renting car brand/type that they don't have." Homepage - SIXT SE SIXTs fleet has the right vehicle for everyone so that you can drive the latest, best-equipped models. Corporate address: Sixt Executive GmbH Zugspitzstrae 1 D-82049 Pullach Telephone: +49 89 744440, Address for myDriver subsidiary: MD Digital Mobility GmbH & Co. KG Neue Grnstrae 17 D-10179 Berlin Website: mydriver-international.com. There was a lot of damage listed to this vehicle at the time of rental. The app is communicating to the renter what is going on with the rental, making it a little more of a bespoke experience.". Why am I being charged double for a two day rental? The number of vehicle rentals you get per year determines your tier eligibility. We paid for the rental, we paid the unfair fines, we have paid enough! I would like a refund for being overcharged. That doesn't mean people who choose a cheap rental car are necessarily more satisfied, though. Sign up online to receive an individual business rate based on your needs. A year later we received collection agency notices from Sixt stating we had unpaid traffic fines while using the car; drove in Pisa on streets during restricted hours. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Sixt, Like, share & subscribe to Sixt on YouTube at. However, now the bill shows excess fees of more than 500 Euros taken by my credit card. Our help is free. Send the invoice to my email address [protected]@qq.com. Enterprise is regularly lauded for its customer service, but other companies also have their strengths -- Sixt, for instance, has the widest selection of vehicles to rent, while National car rental offers membership into a particularly beneficial customer loyalty program. You'll also want to book online to get the best prices -- sites like Kayak and Travelocity are good places to start looking for a car rental service. Make your company fleet flexible and get immediately available cars in a monthly cancelable subscription. You can find contact details for Sixt above. As Michael Taylor, senior director of Travel & Hospitality Intelligence at J.D. What kind of car do you need? Google Play Store app score: 4.7 out of 5. For reference, we primarily used the latest customer satisfaction surveys compiled byJ.D. | Regional VP, Maja Barcelo Cazorla In 2919 we rented a car in Italy. "This is absolutely unacceptable. He holds a bachelors degree in network technologies and an MSc degree in IT project management from Aston University in Birmingham. Less hassle means more time for what counts. Membership is free and also comes with exclusive deals and offers. It also caused mental stress for us as we had to drop off the car at 21:00, which is after working hours at the pickup location. Some of them are essential (e.g. This is outrageous. I understand when someone "no - shows" - but 3 1/2 months out? RENTAL APRIL 27 2023 RIMBERT ALBUQUERQUE NM damage claim sx-[protected]-88-800, Desired outcome: Online booking portal - quick and convenient reservation 24/7. Customer Service: (888) 749-8111 Toll Free: (888) 749-8227 Email Contacts [email protected] Contact us form For myDriver: [email protected] Social Media Contacts For myDriver: Facebook Google+ Twitter Executive Contacts Primary Contact Vivian Castellat Head of Customer Service, US 1850 SE 17th Street Causeway Suite 207 Youcan conveniently download your invoice in ourSelf-Service Portal. In addition to his Co-CEO duties, Konstantin Sixt is currently responsible for marketing, international Franchise Development & Business to Partners and SIXT+. Please have a look at our FAQ for further information. SAVE MONEY AND TIME. The Regine Sixt Childrens Aid Foundation DRYING LITTLE TEARS is our official Corporate Social Responsibility (CSR) programme and an integral part of the SIXT company culture. A SIXT "contract" showing a rental price of 970 Euros was sent to my e-mail after I departed the SIXT counter. I am shocked and appalled that the Whilst the title of this complaint seems extreme, unfortunately this is how the situation with Sixt now feels. Cheers to many more years! All rights reserved. If you have any further questions despite our help articles, view our e-mail address and hotline telephone number to contact us at the end of each article. Your reliable companion for business travel: rental cars, car sharing and cabs in one app. Corporate Customer - Sixt Car rental We have always made mobility as easy and flexible as possible for our customers. Nico Gabriel studied in Berlin/Germany and Brisbane/Australia, majoring in International Management and Innovation Management, and graduated with a degree in Business Administration (FH). She lost her engagement ring in a rental car. Where are you going and for how long? People judge their rental car experiences based on a variety of factors. Sixt - Elliott Report *no share prices available between 1986 and 1990. The company also offers promotions where members can earn bonus points. The explanation was that"They needed proof that I had been legally driving for more than 2 years." No room for Taylor Swift fans: Radisson cancels points hotel booking! Plus, the company's accolades prove that those who use it are more than satisfied -- for both 2017 and 2018, Temkin Experience Ratings ranked Ace No. like to have a refund for those days. . refund and no damage charges. Heres how to get it back. I signed on an iPad the rental legalities but never saw numbers. Renters also earn points toward future rentals or other perks. Doctorate at the University of Ulm in 2006. Salary information comes from 736 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. As Chief Financial Officer (since 2021), Kai Andrejewski is responsible for Corporate Finance, Accounting, Group Controlling, Legal, Tax, Internal Audit, Risk Management/ Compliance, Financial Projects / M&A, Controlling & Finance Products, Investor Relations and ESG at SIXT. "We run a separate travel app study," says Taylor. customer service contacts 397 complaints 43 resolved 354 unresolved File a complaint Table of contents Verified Follow Share Complaints Contacts Sixt phone numbers +49 180 625 2525 50 44 6% Germany +1 888 749 8227 54 127 United States More phone numbers Sixt website www.sixt.com What are Sixt's email addresses? Desired outcome: Consistent customer orientation supported by digital offerings will help us expand SIXTs leading market position in DACH even further.. Service and help at SIXT | SIXT rent a car Explain to us why the car locking feature was not checked and why a damaged car was given to us. I paid Rentalcars.com $929.65 for a full-size car. Desired outcome: In this industry, there really is no 'poor' performer. There were scratches all over the car that I took pictures of when we picked up the car because there was nobody around to do a walk around. After I returned the car on 5/18/23, SIXT charged me another $166.77. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Its free, easy and comes with no obligations. Another major factor for an industry that has taken a big hit during the COVID-19 pandemic is simply being in business, with car rental giant Hertz recently filing for bankruptcy. Sixt Express Cards - avoid lines and paperwork. All the benefits of leasing, without any fixed-term contracts or commitments. In the areas of education, health, welfare, and emergency aid, it supports projects for needy children worldwide. Sixt offers NO email contact number to resolved such issues! SIXT Customer Service Representative Salaries in the United States When I received my final invoice I was charged $167 more that I was quoted. He studied in Paris, London and Berlin at the Ecole Superieure de Commerce de Paris (ESCP) and graduated with a Diplome de Grande Ecole and a Master of Science (M.Sc.) SIXT stands for a culture with strong company values. We've ranked the top 10 car rental companies in the US, based on audience service satisfaction. I paid more money at another car service because I now had no other options. Desired outcome: 270.894 VEHICLES. In addition to the Co-CEO duties, Alexander Sixt is currently responsible for Group Strategy, Global Human Resources, IT (software and hardware), PR / Communications and Global Business Services. EVEN OUR FIGURES DRIVE THEMSELVES I booked a car rental in San Diego for Sept 13th, 2023 on May 30th, 2023 - that is 3 and 1/2 months in the future. Our employees support each other to grow and will help you to become your best. Marketing & Sales. no response got an Email from that they received my email and will contact me that not happen till April 14 they change the car. Setting up a business account couldn't be easier, Individual rate offerings customized to your needs, Best in class customer service and reservation office, Sixt Express Cards - avoid lines and paperwork, Access to one of the world's biggest premiun fleets, Online booking portal - quick and convenient reservation 24/7, Miles & More, SAS, Eurobonus and other bonus programs - Earn points with Sixt, New quality carss and vans - enjoy the best comfort and safety during your travels. The answers to these questions will inform your vehicle rent process and price. I thought that would be okay. I rented a car from Sixt while in Portugal (October 6-8, 2023). SIXT loves to give employees who are hard workers and have a passion for the company the ability to grow and succeed. To write a complaint about Sixt and get an answer from the officials of Sixt, Complaintsboard.com's objective complaint writing and answer providing system can be used. Service Center. Booking and Services at SIXTs Customer Service. 5. It was certainly not listed in the previous emails explaining what documents would be required. 7650487 Santiago de Chile, Chile, Av. Vinzenz Pflanz, born in 1972, was appointed Chief Business Officer (CBO) of Sixt SE in October 2022. EXPECT BETTER is what drives us. Paris, France, C/del Canal de Sant Jordi, 29 Local 2 Pol. Overall, our pick for best car rental company was Enterprise, which has received high service ratings across publications for a number of years. [4] Sixt SE acts as a parent and holding company of the Sixt Group, which is internationally active in the business areas of vehicle rental, car sharing, ride-hailing, and subscription. We use cookies on our website. James Adams studied in Cambridge and holds an MA and MSci in Natural Sciences (Experimental & Theoretical Physics). As long-standing Managing Director of DriveNow(2011 to 2018), Gabriel played a key role in shaping the free-floating car sharing business and built this into one of the largest and profitablecarsharing providers in Europe in a joint venture with BMW. On 11/14 I made a reservation at the ***** Sixt- I arrived at approximately 5:00, the hours online as well as at the company were listed as being open until 5:30- a gentleman there told me they . Palma de Mallorca, Spain, Mllheimer-Strasse 195 A giant in the vehicle rental realm, Avis has been in business for over 70 years. Langley, United Kingdom, Building 9, 6th Floor, Cessna Business Parl, Bellandur, Bengaluru Check out a variety of websites, including each company's website, to find the cheapest car rental rates for the vehicle you're thinking about renting. Do you have any questions regarding your bookings, our services, or any other requests? Sixt - Wikipedia Contact & Support for Corporate Business Customers - Sixt Damage number: SX-[protected]-1-673-85. Help, my $1,000 Marriott gift card is invalid! I was clearly told that there won't be additional charges due to this change (18 km apart) and I also asked at the drop-off location whether it is ok since the system still showed the drop-off location at Lorrach. Owned by the same parent company as Avis (Avis Budget Group), Budget has nearly 3,000 locations worldwide -- quite the step up from its original fleet of 10 cars. (Though note in our sample quote, it wasn't the cheapest.) As Managing Partner, he advised well-known and globally active DAX and MDAX companies. That means that even without the corporate muscle of its competitors, the company has managed to grow enormously in the 53 years since its founding. Konstantin Sixt joined Sixt SE in 2005 and was responsible for the companys entire online business. CONVENIENT. Desired outcome: SIXT is a fantastic place to start your career. We foster a fun, competitive and hardworking culture with a . Loyalty program:Enterprise Plusoffers several reward tiers that each give drivers bonus points on qualifying rental dollars and free car upgrades. The ultimate guide to finding a travel advisor, Here it is: The complete guide to summer travel, Amazon denies refund after sending customer two defective Apple Watches, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Sent money to the wrong person through Zelle? Get help with your bookings, picking up of vehicle, emergencies and more. is currently responsible for Group Strategy, Global Human Resources, IT (software and hardware), PR / Communications and Global Business Services. Listen now (20 min) | In this episode: We're wandering around Auckland's historical port and discovering the city (recorded 5/27/2023 in Auckland, New Zealand), Frontier Airlines admits it "incentivizes" its employees to catch passengers who are trying to board with too much luggage, A warning about user errors as the summer travel season gets underway, proven methods for fixing any consumer problem, Whats next for Palm Coast Travel? In 2019, the most important factor is the cost and fees of the rental (accounting for 28% of overall satisfaction with the rental experience), this is followed by the rental car itself at 25% and the pick-up process at 23%. Do you want insurance when making a car rental booking? I have no intention of ever using their company again if this is indeed the policy. Product shipment, payment, communication, billing, and any kind of service-related complaint about Sixt can be filed via the specific Sixt complaint section. Jean-Philippe Doyen is President of West & Southern Europe, responsible for driving SIXTs growth in these regions. 2023 CNET, a Red Ventures company. Presidente Kennedy 8020, Vitacura, C.P. Find SIXT travel information & further FAQs. And by now, it is still doing without ending. Desired outcome: It is very Strange ! When I picked up My reservation in Las Vegas Airport. After I finished my trip, I returned the car to SixT Las Vegas rent-a-car garage as usual without any problem. We were falsely charged for the 174 miles even though we had free milage of 450 per the contract. You can change return date or time or even location based on your changed plans. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Since I started my career with SIXT, I have had the chance to be promoted into two executives roles. Friederike Katharina Reichenberger is President Global People & Culture at SIXT, responsible for talent acquisition and talent development. In February 2015, Konstantin Sixt was appointed to the companys Management Board and assumed responsibility for national and international sales as well as the Groups global e-commerce business. And this rental car company also stole my credit card info and kept using it to authorize new payments around 12 times in April. Easy, fast car rentals at special business rates. A mainstay in Germany, Sixt broke into the US market in 2011 and has already made huge inroads -- for the year 2020, Kayak ranked Sixt the fourth-best car rental company in the US, based upon . I want my money back all of it! The same would happen with car trunk. 3. Before joining SIXT in 2021 Timo Schuster held several top-management positions at Aldi in Austria, Slovenia, Hungary and Switzerland, most recently as CEO at Aldi Suisse AG. Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. "There are brands that are more business-oriented (e.g., Hertz, National, Avis) and those that are more leisure-oriented (Thrifty, Dollar, Budget)," says Taylor. With over 15 years of experience in cloud and distribution systems, Boyan is a frequent speaker at tech conferences around the world. FLEXIBLE. Earlier the year 2021, the company cleaned up at the Travvy Awards, winning four gold honors and one silver in the category of Best Car Rentals. . My Name: Hendrik van den Heuvel Sixt Card # [protected] It also helps that the company prides itself on giving back -- Enterprise has promised $60 million to help fight hunger globally, and will be planting 1 million trees in the US each year for the next 50 years. You can directly send a customer service request there regarding your respective booking with an easy contact form. Loyalty program: The Alamo Insidersloyalty program is straightforward when it comes to what it offers: a flat 5% off rental prices. The SIXT customer service team is happy to help you. Boyan Dimitrov is Chief Technology Officer (CTO) of SIXT, responsible for the companys tech vision and strategy. Finally, most car companies will also offer insurance plans when you rent. I was not made aware that I needed to register for tolls and charges at car pick, nor provided with website details or other information to support the process - I had assumed that tolls and charges would be passed on to me by Sixt as part of the agreement, esp as Sixt had my credit card details. I would like Sixt to refund the excess fee. "Cost and fees of the rental car experience really translates into value received One of the aspects of choosing a rental car (or rental car company) is that you agree to a rental price and evaluate the experience according to how well your expectations are met at that price," says Taylor. In addition, we are already making operations at our branches and sites CO2-neutral by the end of 2023. Other corporate customers found these topics interesting. You can also order your SIXT invoice or change any upcoming or current bookings. But When I received the credit card statement, the rental car company became another company (not SixT) which charged 3.5 times higher than SixT. The Best Dashcams That You Can Buy in 2022, The Cars and Trucks That Deserve a Second Chance. Swapped my reservation to another rental company (3.5 times higher price) without my awareness, Overcharged for Rental & Accused of damaging vehicle - DCA, I would like a refund for being overcharged, Send the invoice to my email address [protected]@qq.com. It is a shock to me what happened while renting a car in SixT. Monthly rate, fully customizable, cancel at any time. I am a 57 year old man. The reservation process, the return process, and branded shuttle bus experiences comprise the remaining 25% of the overall experience.". Did we mention it's free? I have cancelled my account with Expedia and will spread the word far and wide about the unreasonable service and policies at Sixt. On Feb. 11/2022 I rented a car from Sixt at the Fort Myers airport. After introducing innovations such as the first radio cabs in Europe, Hans Sixt founded the car rental company "Auto SIXT." Just a few years later, the first airport branches opened in Frankfurt/Main and Munich, and SIXT became the first German company to launch a full-service leasing programme for vehicles in 1967. SIXT is an incredible company with endless potential. We are happy to help you with information regarding your booking process. Use this comments board to leave complaints and reviews about Sixt. In 1998 he was appointed as a tax advisor, and in 2001 as a certified public accountant. Primarily, it's because of two things: convenience and personalization of the experience. It seems a fraud but I don't want to believe this. He said it would be more like $500. Free milage per contract 450 Loyalty program:Joining National'sEmerald Cluballows you to skip the counter and earn rewards on your booking -- two benefits that make the process smoother for business travelers. Want CNET to notify you of price drops and the latest stories? During his time there, Adams helped to reposition Rentalcars.com as a transport broker and merge the business with Booking.com. are the features that 'entice' the business renter.". Neither Rentalcars.com nor SIXT indicated to me that I might pay more than $929.65. If you need help with any problem,please contact us through this form. He oversees the SIXT Engineering Hubs in Munich, Bangalore, Kiev, and Lisbon. Consumer Products and Price & Capacity Management. 1850 SE 17th Street Causeway Suite 207Fort Lauderdale, FL 33316https://www.sixt.com/#/, Customer Service: (888) 749-8111 Toll Free: (888) 749-8227, Primary ContactVivian CastellatHead of Customer Service, US1850 SE 17th Street Causeway Suite 207Fort Lauderdale, FL 33316[emailprotected], Managing Director Sixt Italy: [emailprotected], Nicole Ambrosius Senior Manager Damage BENELUX & Italy / Berlin office Sixt GmbH & Co. Autovermietung KG Grubenstrae 27 18055 Rostock E-Mail:[emailprotected] Tel. Sixt offers a variety of services, such as Car rental, Car sharing, Vehicle for hire, Ride-hailing and Subscription. Refund the $ 100 fee for cancelling my reservation. James Adams, born in 1983, was named Chief Commercial Officer (CCO) of Sixt SE in October 2022. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. Power, explains, "At J.D. Karnataka, India, Turgenevska Str. 66260 Mexico, Av. Beyond the regular express cards, there are multiple tiers (Gold, Platinum, and Diamond) that offer discounts and additional benefits. Power and Associates. This contact was published on January 29, 2015 and updated on June 2, 2023. I also mailed them but their answers were not satisfying and also frustrating. YOUR BENEFITS BEING A CORPORATE CUSTOMER: Individual rate offerings customized to your needs. Rechnung Stationen Reservierung In addition, you can view and change your payment options. Machelen, Belgium, Kruisweg 791 My booking number is [protected], I am not able to have the invoice for the car rental expense. I would like confirmation that this is the corporate policy, since the mgr(female) said that it was?