service transition process focus on which of the following

It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases. IT security management is centered around five major qualities: confidentiality, integrity, availability, authenticity, and non-repudiation., Supplier management. c)Ticket Backlog reduction a) True b) Estimation Summary a)Due Diligence The service desk is the portal in which help desk technicians connect with customers. Since the processes specified in ITIL V3 have not been invalidated with the introduction of ITIL V4, organizations that need to define their Service Transition processes can still use the processes specified in ITIL V3 as templates. This library may in reality consist of one or more software libraries or file-storage areas, separate from development, test or live file store areas. a) Due Diligence The goal of service validation & testing is to provide objective evidence to the new or changed service support, customer, business and stakeholders requirements. During the strategy operations phase, its essential to ensure routine IT operations are running smoothly and efficiently. c) Knowledge Acquisition Phase (KAP) What should immediately follow after an RFC is implemented Service Transition (ST) is the Third Process group of ITIL Service Management Lifecycle under ITIL Service Management Framework. ans: All of the above, Document that contains Wipros service offering and related information is a) Proposal Preparation If you're unsure if an ITIL certification is right for you, you have options. Ans b)Reverse Transition, 33. creation of draft version of Execution Process Document is one of the activities____ phase d)Reverse Transition b) Transition Closure Phase In this certificate program, you'll learn how to configure and manage servers and other industry tools. Release and Deployment Management aims to build, test and deliver the capability to provide the services specified by service design and that will accomplish the stakeholders requirements and deliver the intended solution. d)All of the above Presenting and using the information drawn from the data. The CMS includes information about Known Errors, Changes and Releases and may contain data about employees, Suppliers, locations, Business Units, Customers and Users, The CMS is part of a larger Service Knowledge Management System (SKMS) that drives the effectiveness and value of service knowledge, CMS is maintained by Configuration Management and is used by all IT Service Management Processes, The CMS maintains the relationships between all service components and may also include records for related incidents, problems, known errors, changes and releases. a) True b) Updates in Veloci-Q (QMS Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals. c) Steady State 27. Adhering to ITIL principles helps ensure you can get to the root cause of problems in your environment as quickly as possibleand that you have the right visibility into the systems and people to prevent future problems. c) Internal and/or External audit findings ___________ project classification code in OWBS denotes infrastructure managed services project in steady state phase Removal of an existing line of Business (LOB) is considered change in scope of the engagement a)1 The ITIL framework is designed to help organizations use their hardware and software resources as efficiently as possible.. Quality audit helps identify need of training b)2 Operational Level Agreement (OLA) is a contract between an IT service provider and a third party The article below answers the question What is ITIL? before examining its processes and why they are important to the IT industry.. ans- d)None of the above This content has been made available for informational purposes only. _______________ could be one of the themes of Continual Service Improvement IT operations management is the function that oversees all functions. Service Transition builds and deploys new or modified services. b) Secondry support phase All CIs are service assets, but many service assets are not configuration items. Ans a)IT. ANS : c) Incumbent Vendor Typically SoW along with which of the following should be considered as Program / Project Catalogue One of the outputs of Due Diligence Phase is ___________ The "Eight-Field Model" is a tried-and-true method for managers and their teams to focus on and improve the value of their training investments . c) Transition Track b) Secondary Support b) Service Description Document c) Relation a)True a)Reverse Transition Plan and acceptance criteria sign-off b)False Is Black Belt Certification right for you? Earning an ITIL certification is an excellent way to enhance your resume. b) Transition Planning Phase Increased re-use and sharing of service assets and Service Transition process assets; . Emergency changes are handled through ECAB (Emergency CAB), Standard Change are used for pre-authorized repetitive, low-risk, well-tested changes. d) Responsibility, Authority, Career, Integration matrix Objective of Quality Audit Is___________ a)To compute tickets audited to total ticket closed b)Tickets meeting process requirement c)To Measure, Monitor and control process adherence by support engineer d)Tickets meeting overall process adherence As mentioned above, standardization is one of the primary goals of the ITIL foundation. b) Reviewing incident and problem analysis reports to identify trends and preventing problems in one service being replicated in another It costs $613 to enroll. What is the RETURN required from the change? b) False Implementing ITIL Incident Management will help you improve service levels, and meet service level availability requirements or a specified service level agreement (SLA). a) True An Overview of the ITIL Service Lifecycle Modules - Invensis Learning d) None of the above 2.4.6.2 Processes within Service Transition The following processes . c) Technology Track Point 2: There must be a summary of performance of academic and functional achievements. Proper termination of contract meeting legal and compliance requirement is an activity of _________________ ITIL Service Transition Quiz - Trenovision Regardless of the language used to describe it, ITIL refers to the set of guiding principles IT service professionals use to standardize their processes. ELS Early Life Support During early life support Service Transition and Service Operation work together. d) None of the above c) Raise proactive requests for procuring laptops, data cards, mobile phones as per the requirement d) Arriving at corrective and preventive action plans Ans : c) Raise proactive requests for procuring laptops, data cards, mobile phones as per the requirement. Objective: The objective of ITIL Service Transition is to build and deploy IT services. ans: All of the above, Which of the following documents should be reviewed periodically/ at regular intervals a)Service management plan (SMP) b)Service level Agreement and Risk Assessment Document c)Training plan d)All of the above, Which of the following document is recommended for sign off with customer as per prevailing managed services execution life cycle? Around 2000, the second version of ITIL streamlined these publications by grouping them into sets that mapped to different aspects of IT management, services, and applications. Change Evaluation is called upon by the Change Management process at various points in a Changes lifecycle to perform a Change assessment. ANS : c) Primary Support ; Did we get there? b) Technology functions This phase provides an opportunity to reexamine the current strategic approach.. Top 100+ ITIL Interview Questions Answers for 2023 Top Tip: Make Stakeholder Mapping Count PDF Business Process Services: A Successful Transition Is the Foundation of a) True Its primary purpose is to provide a systematic approach to IT service management (ITSM). Do you think you know ITIL and have you read the latest edition? c) IT and IA A)True b) Risk Management Plan (FMEA) CSM Certification Cost ITIL Service Transition | IT Process Wiki Big bang vs. d) Change review c)Steady state 26. ans- L2-co managed. RACI stands for ITIL certifications last for three years and must be renewed through an AXELOS approved partner. c) Steady State a) Change in scope of geographic location ANS : c) MA Reverse Transition is to be carried out___________ The Scope should include all IT Services, Configuration Items, Processes, Documentation etc, Configuration Item (CI) is any component that needs to be managed in order to deliver an IT Service, Change Advisory Board is a body that exists to support the authorization of changes and to assist Change Management in the assessment and prioritization of changes. b) IA ANS : d) All of the above a) Delivery Handover d) Secondary Support Scope: The processes, systems and functions are included in the scope of Release and Deployment Management. The goal of incident management is to restore service as quickly as possible. a)True b) Responsible, Accountable, Consulted, Informed matrix Its primary functions are incident resolution, communication, and service request management., Application management. c) Not required c) Transition Initiation ANS-MS Problem management. Organizational change management. d) None of the above Service Transition. b) Root Cause Analysis (RCA) Service Integration and Management (SIAM) [2023 Guide] - Exalate IASSC is a registered trade mark of International Association for Six Sigma Certification. c) Identifying the root cause of incidents ans: d) None of the above, 9. a) Service Catalogue b) Service Management Plan (SMP) 24. ANS : d) All of the above c) Knowledge Acquisition a) IA This course is part of the Google IT Support Professional Certificate. b)L2-co managed 2023 Coursera Inc. All rights reserved. Customer feedback and complaints is considered trigger for service Improvements d) None of the above test 2 SPED236 Flashcards | Quizlet c) Service requirements , services resources, services planning , services execution Above all, our transition personnel are trained to look at the big picture and to make all decisions b)CSAT improvement Debugging, Encryption Algorithms and Techniques, Customer Service, Network Protocols, Cloud Computing, Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, Lightweight Directory Access Protocol (LDAP), Backup, Cybersecurity, Wireless Security, Cryptography, Network Security. d) services resources, services planning , services execution GNS3 (Graphical Network Simulator-3 ) Training, Salesforce Certified Administrator Certification Training, Type of questions you can expect in the PMP exam, PMI PDUs - Under new PMP Talent Triangle, Career Opportunities for PMP Certified Professionals, Project Manager Role and Sphere of Influence, Considerations for Agile/Adaptive Projects, Career Opportunities for PMI-ACP professionals, Security, Functionality and Usability Triangle, Information Security Laws, Standards and frameworks, Introduction to Malware Threats and its Types, Computer and Mobile Based Social Engineering, Introduction to Hacking Wireless Networks, Benefits, Threats, and Attacks on Cloud Computing, Introduction on Human Resource Management, Human Resource Responsibilities For Project Managers, Difference Between PRINCE2 Foundation and Practitioner. c) Audit Assessments a) Transition Initiation Phase c) Primary Support Phase Understand the purpose, objectives, and scope of the service asset and configuration management process. d) None of the above a) Raise a SIR b) Inform your manager and take an approval c) Inform IMG and take an approval d) None of the above Which documents form the key list of documents form a Service Management process perspective? b) Productivity Improvement There are five levels of training and certification for ITIL v3, each more advanced than the previous: ITIL Foundation: Covers the basic concepts, elements, and terminology in the ITIL framework. PMI, PMBOK, PMP and PMI-ACP are registered marks of the Project Management Institute, Inc. It includes the following processes: This stage describes how to design services and processes. b) Reverse Transition Ans- c) Pre-sales activities, 15. The role of change manager is as follows: The Change Manager controls the lifecycle of all Changes. Overall transition gets broken down into different tracks for better management and efficient delivery. The acronym was first used in the 1980s by the British government's Central Computer and Telecommunications Agency (CCTA)when it documented dozens of best practices in IT service management and printed them for distribution. Service Design Package (SDP) is a document(s) defining all aspects of an IT Service and its Requirements through each stage of its Lifecycle. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. Learn why an Information Technology Infrastructure Library (ITIL) is essential for your organization and how certification benefits you and your company. Ans- b) False, Engagement sign off is given in d) None of the above a) Transition Initiation Phase a) Knowledge Acquisition Phase c)service reviews c) Knowledge Acquisition b) Transition c) SLA deviation a)Customer and Business Objectives Configuration Mgmt. It tests key concepts in IT service management and is your first step in developing a mature, ITIL compliant organization. d) All of the above One Release Unit could be a Desktop PC, including Hardware, Software, Licenses, Documentation. The ST module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level. The same organization may decide that a more appropriate release unit for a website is at the page level. SACM provides visibility of accurate representations of a service, release or environment that enables: IT staff to understand the configuration and relationships of services and the configuration items that provide them, Better forecasting and planning of changes, Successful assessment, planning and delivery of changes and releases, Resolution of incidents and problems within the service level targets, Delivery of service levels and warranties. The process areas of service strategy include: Service portfolio management. ITIL version 3, released in 2007, is the current version of the standard. d) None of the above YaSM is a registered trade mark of IT Process Maps GbR. Change management, service asset and configuration management, release and deployment management B. d) Gap plug out c) Service Improvement Plan Prevailing managed services execution framework recommends sign-off of SLA-KPI document with customer CSI consists of seven steps that cover what can and should be measured; gathering, processing and analyzing data; and presenting and using information. The YaSM service management model includes a Service Transition / Service Implementation process that is a good starting point for organizations that wish to adopt ITIL 4. Service continuity management. Career Opportunities for PRINCE2 Foundation. ans: Due Diligence, EPD stands for c) Primary Support Typically, these are the offerings within the larger service portfolio visible to users.. c) Sales Handover Service portfolio management includes the Service Pipeline, Service Catalog, and Retired Services.. B) False Ans : d) Quarterly, __________________ is typically carried out at the customers premises and is facilitated by a questionnaire that is used to specify the information to be gathered regarding the applications or infrastructure or both a) Service Delivery Manager b) Technical Manager c) Project Manager d) Service Delivery Head ANS : d) Service Delivery Head The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL v3 Service Lifecycle. The purpose of the SACM process is to ensure that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. Removal of service is not considered as change in scope of engagement ANS : d) All of the above In context to Managed services SDD is an exhaustive list of _____ Which of the following mandatory documents are required to be maintained in the standard template 2: ITIL Processes - The ITIL Service Lifecycle (.pdf) ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see fig. The Service Transition (ST) module is one of the certifications within the ITIL v3 Service Lifecycle workstream. d)Execution process delivered _____ and _____ project classification codes are used for steady state projects in managed services d) All of the above ANS : b) False --Microsoft, Word, Excel, SharePoint and Visio are registered trademarks of Microsoft Corp. ARIS and IDS Scheer are registered trademarks of Software AG. d)All of the above What are the RISKS involved in the change? ITSM tools also can help organizations manage large amounts of dataand dynamic environments that come and go quickly. a)Execution process document (EPD) The ITIL (Information Technology Infrastructure Library) is a series of five core volumes which provide a set of practices for IT service management. The ITIL service lifecycle stage of Service Transition (see fig. c) IA and MA b) False Examples of service assets include a virtual server, a physical server, a software license, a piece of information stored in a service management system, or some knowledge in the head of a senior manager. a)Due Diligence c) Steady State c)3 and 4 d) Reverse Transition ANS : b) False, Answer : To plan out the services, governing practices, processes and policies required to realize the service providers strategy and to facilitate the introduction of services into supported environments, Answer : To determine the most appropriate release-unit level for each asset or component, Answer : It is responsible for performing the daily activities needed to manage IT services and the supporting IT infrastructure, Answer : It involves the implementation of the policies from Information Security Management, Answer : Service Design, Service Transition and Service Operation, Answer : A way of delivering value to customers by helping to bring about results customers want to accomplish without owning the specific costs and risks, Answer : Service Level Agreement Monitoring (SLAM) chart, Answer : Management Information System and Tools, Answer : IT Operations Control and Facilities Management, Answer : A notification that a threshold has been reached, something has changed, or a failure has occurred, Answer : A team or group of people and the tools they use to carry out one or more processes or activities, Answer : People, Process, Products and Partners, Answer : To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers, Answer : It is the software that provides functions that are required by an IT service, Answer : To ensure that IT services are aligned with changing business needs by identifying and implementing enhancements to IT services that support business processes, Answer : Reliability and Maintainability targets within Operational Level Agreements (OLAs) should refer to the end-to-end service, Answer : Business Relationship Management, Answer : Improved control of service assets and configurations, Answer : Several Service Desks merged into a single location, Answer : Creating or updating records to prove that activities have been carried out correctly, Answer : To ensure beneficial changes to be made with minimum disruption to IT Services, Answer : Value is defined by the Service Provider, Answer : The implementation and Management of quality IT Services that meet the needs of the business, Answer : The person or people responsible for getting the job done, Answer : To manage the lifecycle of all Service Requests from users, Answer : Restore ASAP (AS early As Possible), Answer : Incident Release and Configuration Management, Answer : Configuration Managers approval, Answer : Custodian of technical knowledge and deploy resources to support ITSM lifecycle, Answer : Populate and verify the CMS data and to assist in license management, Answer : MTTR = Mean time to Restore Service, Answer : It increases gain or it reduces pain, Answer : Perspective Positions Plan and Pattern, Answer : Service Pipeline and Service Catalogue, Answer : Is accountable for a specific service within an organization, Answer : Validate, direct, intervene and justify. Few triggers for Service Improvements c)People track a) Attributes d) All of the above ITSM Basics: What Is Service Transition? (Part 1) - SysAid

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