We may earn money from affiliate links to support and feed our families. You can let us know what you think by The high shipping fees, however, are basically canceled out by the discounts you get on the website. Thus, this is definitely a trusted company. Its an absolute lie! 7RA. Hello,Thank you for leaving your review!It is always a pleasure to receive this feedback from our loyal Customers.Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.Take care and have a lovely day.Kind Regards,Claire. Worse still instead of refunding immediately I now have to wait 5 days. What a Gong Show!!! Find out how we combat fake reviews. ProBikeKit Write review Go to the site Ordering Service Pricing Delivery 33% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! The ProBikeKit's webshop has been active on the internet for quite some time . no explanation was given as to why. What safeguarding measures do you have at your warehouses? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Shipping: So I live in toronto, Canada and the product ships from the UK. First time ordering off this company I think it will be the last. I ordered first time in 2018 Pearl Izumi Pursuit Attack Knickers two pairs then last year I ordered Tour de France yellow Santini then today need second pair white one. There is no one to ask simple question such as if freehub is included in this purchase. I shipped the return back to them and have the proof of delivery for weeks and they keep pawning it off to a new department that never responds. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); AtBestLegitReviews.com, we arepassionate about online shopping. Low price should not be indicative of low quality. Avoid at all costs and maybe they will stop lying on their advertising. ProBikeKit is one such online shopping store that offers bicycle gear, parts, and accessories. Kendal Here are 8 tips for writing great reviews. I simply can't give more than that to any company that uses DHL. ), Wheels (Bike wheels and wheel accessories- wheel bags, brake pads), Tires (Bike tires and accessories- Valves, Rim Tape, Puncture repair & prevention, valves, Tire sealant), Clothing (Cycling clothing, cycling glasses, jerseys, jackets, cycling gloves, skin suits, neck warmers, goggles, shorts, cycling shoes, etc), Accessories & tools (Bike lights, Bike locks, Bottles, Tool kits, bike pumps, lubes, chain breaker tools, Bike bags, boxes & travel cases, handlebar grips)and Training & performance ( Heart rate monitors, Smartwatches, Bike trainers, etc.). Companies can ask for reviews via automatic invitations. Happy with my husbands cycle top. Have done 4 orders. I placed an order and paid extra 16.23 for two day shipping. Renting a car is not always easy. ProBikeKit (New Zealand) Reviews | Read Customer Service Reviews of What?! It did not. Privacy Policy. Honey Play Box Review: Is It Worth Your Money? contact via our email address: partnerships@probikekit.com. This website poses as a .ca, but does not actually operate and/or ship from Canada. They assured me i did not need to contact my bank with a dispute claim but leaving me with no option now. The Online Road Cycling Experts - https://goo.gl/QrAUjF. It looks like the only way to get money back will be to claim back from credit card company. False advertising and bad customer service Ordered a $150 pair of pedals because their deal clearly stated "free shipping on orders over 125" - no small print, limited to that day and the order was definitely on the same day. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. First time dealing with PBK, will keep an eye on their offers. Would have given 5 stars but the order completion had a hiccup requiring me to try different number and street combinations in 2 fields. Save: $15.50. After 1 week I checked to see if Probike had received my return package to be told, returns cant be sent to their Poland warehouse and that I would need to retrieve the package from Polish Customs and that I would need to pay for the package to be resent to another address. Normal insurance companies don Finding the love of your life online, is that possible? Start by reading all reviews about these energy comp Of course, we want to keep you updated on all companies and the services, quality and prices they offer. If you have any queries we have a list of Frequently Asked Terrible Customer Service, Fraudulent Business Activities, Avoid. Went ahead, paid the "crazy low price" then, after hearing nothing about the progress of my order, a day later, got cold feet, as a first-time purchaser from Probikekit. It is the reason PBK's feedback is all over the map and the reputation is low. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. This of the administration of salary, book Might it be said that you are one to utilize applications for everything? I had ordered a second set shortly after the first. ProBikeKit offers 11 features such as , and . In this category, you can find all insurence companies and policies in America. Verification can help ensure real people write reviews about real companies. Ordered some wheels thar were shipped Fedex. No where along the order did it indicate the cost of delivery. Hunting is a hobby for some people. If it can not be delivered by tomorrow morning cancel my order and refund my account as I will not be returning to this address. What additional safety measures do you have at your warehouses? Shop from a huge range of Help Centre at ProBikeKit UK, the home of quality cycling clothing, components, accessories and more. Nope - just excuses that they can't give money back. Lending money as a private person can be a real challenge. Quick Buy Vittoria Competition Latex Innertube Look Keo 2 Max Pedals 4.33 Stars 15 Reviews 4.33 15. I tried to find out on Facebook but never received any answer from fellow who called himsef James. If yes, how would you rate their products in terms of quality, affordability, comfort, and efficiency? probikekit.ca Review - Scam Detector I corresponded directly with FedEx, who informed me they needed certain information from PBK to release the hold, which I relayed to PBK, but was apparently never provided to PBK. www.probikekit.ca Review. service team. I kind of get exposed to whole another world of bikes and lot of stuff comes with it. So far the products worked really well. However, just be wary of the customs fee DHL charges (which hits after you've already ordered). Hello Simon,Thank you for leaving your review.I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.Kind Regards,Kayleigh. Prices look good but you do not hold much if any stock. I hadn't heard anything for a while and had allowed extra time for the process to work but in the end, I had to get back in contact with PBK providing proof of postage etc for them to investigate. They sent me the wrong item, and are not willing to pay for insured shipping for the return. Worst experience I have ever had and still trying to get my $600 back. ProBikeKit has a rating of 2.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. bike Another thing is that their coupons have numerous rules before they can be considered eligible for use. Bike Components. ", "Horrible customer service. ProBikeKit was founded in the early 1990s by a small team of passionate and committed road cyclists, and the business has since then developed into a global brand. I'm not dismissing the concerns of other reviewers since the complaints are largely the same and there's no excusing failed customer service. , What a disaster! (I was not aware the wheels would be shipped from GB to the USA). after 3 weeks, multiple messages, live message. ProBikeKit Reviews USA 2023 Companies can ask for reviews via automatic invitations. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Order was confirmed immediately and received confirmation. Ordered two bike cases. Good range and usually some decent offers on too! It completed the order. Trying to hit your 3 hour window can be difficult, but it is a great incentive. probikekit.com Review - Scam Detector Ordered some wheels thar were shipped Fedex. I put a rating on Trustpilot 2 weeks ago. This means that their products are mostly made of high-quality materials. Hey everyone, so I needed some new wheels due to damage on an old set and I was looking around before I came across probikefit. Do you want a steady direction while considering specific applications to download? I have been working with Probikekit for over 2 months trying to get my refund. There is immense wealth of benefits associated with using covering solutions. bicycles It goes against our guidelines to offer incentives for reviews. Read Customer Service Reviews of probikekit.ca - Trustpilot We provide equally for an array of customers, from new starters in the sport looking for the best entry kit, right through to professionals at the very top of their game. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Not cool. I don't worry even if I order pricey, high end bike parts. Pricing: very good, got a solid wheelset at a great price and there's plenty of discount codes available online. Claim your profile to access Trustpilots free business tools and connect with customers. Most USA bikes are equipped with Shimano or Sram and it would be good if you offered them with your competitive prices. Qaulity, honesty and value, its always my expectation and always my pursuit ! Edit: I finally was able to get a response from the company. and Probikekit was always by my side where I can just get any gears or acessories or stuff for my bike. Claim your listing for free to respond to reviews, update your profile and manage your listing. The whole process has taken over 7 weeks, I am still out of pocket, and have wasted many hours trying to return the incorrect items and then trying to get my money back.You can only contact via the message centre. Verification can help ensure real people write reviews about real companies. 4 reviews IL A day ago Verified Ordered 2 tyres Ordered 2 tyres, got only one (out of stock) without letting me know. Try to contact customer service and they say '48 hour response', so I ordered assuming they can honor the free shipping via credit back to my credit card. Then told out of stock. 1 review IE 4 days ago Incompetent Support I bought a bike which was to be delivered on May 8th As of today May 23rd there is no sign of it. Avoid this company unless you are prepared to spend hours sorting out what should have been a simple order. We have built on the solid foundations of our business where our passion for road cycling matches our relentless commitment to provide customers with a first-class service for the best road, mountain bike and cyclo-cross cycling kit available at the most affordable prices. Opinions are ours. This clearly shows how little you actually care about your customers, and I am absolutely appalled with the level of customer service that I've received from your business. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The story goes on! You will be contacted by email to verify your review. Fairly straight forward,just wish there were more choices for tyre sizes. It took a while, but thank you all so much. I received 3 different codes in the last week and none worked. Waited for a 15% off offer just to cut down the shipping cost. Do you want to know whether the webshop of ProBikeKit is reliable and safe? I guess they don't take returns either? Losing weight is always a challenge. It takes weeks to get anywhere. Please leave your views and opinions below. Quality: i haven't tried them out yet but on first inspection so far so good. "Taylor" the customer service representative was great in following up, keeping me up to date and then proceeding to process the refund.Thank you Taylor and PBK! Help future customers by talking about customer service, price, delivery, returns & refunds. ProBikeKit USA - Road Cycling, Gravel & Mountain Bike Kit Your reviews contribute to a more transparent market and improve the reliability of companies. Then it was taken off the website.Was told no longer carrying it. I received numerous emails from them to the effect they were on it and would have things resolved soon. (In each case, there would be a lengthy delay in hearing back from PBK. The tyre prices are sometimes very cheap so I order two, not one. Hello,Thank you for leaving your review!It is always a pleasure to receive this feedback from our loyal Customers.Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.Take care and have a lovely day.Kind Regards,Jane. They have terrible customer service. Spend 100 to save 50 mentality. **I have tried to find contact info for their US operation, but this company makes it extremely difficult to contact them. I am happy with the products purchased. With success stories, experiences, opinions and complaints written by clients that went before you. I still haven't received any money back. This means that you won't be able to keep track of where your item is if it is less than that amount. I am leaving the USA tomorrow and still do not have my order. with us, or about an order you have already placed, you can contact Customer Services using our online Message PBK apparently did not monitor the shipment, and only became aware of the hold after I tracked the package and alerted them to it. Read Customer Service Reviews of www.probikekit.jp - Trustpilot orders are handled professionally and packaging is excellent. Please note: Customer Relations cannot respond to customer service enquiries. This time I can not hide how bad was my purchase experience withh Probikekit. Finding the Perfect Mattress Online: A Review of Mattress .. Sorry, we are still investigating and tryingwe'll get you an answerAnother week. 2023 BestLegitReviews.com. My persistence didnt give up despite 9 emails of very poor service. For instance, patio Have you been searching online for a company specializing in high-quality soccer gear? They sent me a new crankset with one crank and now they want me to take a full day off work so that I will be available for a courier to pick it up at my house to send back instead of just sending me what parts are missing. Their products are from several large brands such as Santini, Campagnolo, and Continental to name a few hence you can be sure to get the best quality in whatever product you buy. Absolutely terrible and UNETHICAL tactics. Kind regards, Jane. Reviews by clients who already had experience with one or more energy suppliers. I had sent them detailed photos of what I had received, the package it came in, the customs documents but still no action was completed. Buy from somewhere that actually accepts returns! Thanks to Nate for his input here. discount codes rarely work on items in cart anymore? Received a bill for $104.00 in brokerage fees from Fedex 2 weeks after delivery. Royal Mail tracking shows only two entries, on april 27th and 28th, nothing further, so i reached out again to Pro Bike Kit to inquire about the shipment. Order never arrivedOn March 30th 2021 I ordered a wheel set on Probikekit but it never arrived. Naturally, I checked out reddit for reviews and saw some good, some bad so I just wanted to share my review. Thanks to Emilaila below who suggested posting a negative review on TrustPilot, that seemed to be what worked. Great price. Pro Bike Kit Reviews | Read Customer Service Reviews of www.probikekit.com 179 results. It goes against our guidelines to offer incentives for reviews. They have such variety to chose from. You have to meet many requirements and the interest can be pretty high. FYI to anyone considering buying from ProBikeKit - DON'T! Thank you! Fortunately, you can peruse audits pret Cycling is one of the most enjoyable sports on the planet, but it can also be one of the most brutal, from amateurs trying to learn riding bikes to professionals testing themselves to the limit in competitions or the toughest races in the world. I have taken a look into this and I can see this has now been handled by our Customer Relations Team for you.Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.Take care, and have a lovely day.Kind Regards,Kayleigh. Find out how we combat fake reviews. We need your email address to verify that your review is genuine. 2023 Trustpilot A/S. ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years. Comments on our service, and even new Questions that will tell you how to use our site, order from us, start an account and track the progress of Your browser does not support embedded videos. The are only reflecting what is happening here! ProBikeKit.com is all about providing cycling enthusiasts the gear and other needs they are looking to fulfill online. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. The only way to interact is through Twitter messenger and that has proven to be hugely frustrating with at times bizarre responses. Then, after weeks of assurances the problem would be resolved, FedEx returned the shipment to GB! Centre. They also offer free standard shipping for orders above $79 which have been praised in numerous ProBikeKit.com reviews in the past. We use dedicated people and clever technology to safeguard our platform. It has not been delivered after a monthProBikeKit refuses to take responsibility for their choice of providers and just tells me to keep waiting.I am out of my money and my gear. Unfortunately, they delivered a different stand that was worth less half of the one originally purchased. Also your product selection has vastly declined in the last 3 to 6 months. Anyone can write a Trustpilot review. Free shipping to the USA is not free. They offer a large selection of cycling gear on popular brands such as Santini, Castelli, Campagnolo and Shimano. Then Luis responded \"We regret that we are unable to provide an approximate dispatch date. Please log in to your account at your convenience to receive my message.Regards,Claire. Spot on again with my latest order, Competitive prices with good flash sales at times. Quality bike components, in good working condition, help your bike ride better and faster, that's why at ProBikeKit we stock a wide range. They don't read or understand what has been said before. This is my first time using a Campagnola product. Probikekit still has horrible customer service. The page where I put my credit card info said the delivery costs would be detailed at the next step. It is also important to check every part of your bike before going out there. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. They also offer nutrition, hydration and other supplements. Legit yes, doesn't ship out of Canada. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team. Or is a pub still the best place to meet someone? COVID-19 Delivery Measures What actions have you taken to protect your staff? Be careful and read all the reviews before mine!! after weeks trying to resolve this, Nathan at PBK got involved, and addressed all these issues to my satisfaction. Overview. Once they had received the stand back they dispatched what was supposed to be the stand that I had ordered but instead sent another of the cheaper stands. Reviews of all online stores in the US. After reading so many negative reviews I'm not sure we're even talking about the same online seller. Get to know the best shop place your (online) order. We also ensure all reviews are published without moderation.
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