1 review US Mar 3, 2023 Love My Luggie! Thank you to Jonathon and Team Luggie! A mobility scooter will provide a new lease of life from newfound independence. Our 5-star service and top-quality products will keep you riding happy. Page 31 This section is designed to assist you in keeping a record of Service agent will also benefit from a documented record and any service and repairs to your Luggie Scooter. You can enjoy days out with a Luggie; take shopping trips independently and enjoy more holidays. Gripping on the left wig-wag lever allows you to move in reverse. Exclusive solid through Luggie Scooters you are guaranteed first class service by the true Luggie Mobility Scooter experts. I am now the proud owner of a lugging scooter. We carry stock with us (occasionally we may have to re-deliver next working day if stock is depleted) and we are able to accept all major cards at no charge. Information provided by various external sources. Where can I see the Amazing Luggie lightweight mobility Scooter range, Copyright 2023 UK Mobility Group LTD | Website by NW Design Studios |. We service all 50 states! Luggie Scooters have been promoting and selling the Luggie since its launch in 2009. We are so happy to hear that you found your Luggie! It works so well. Kaysi has been with Luggie for almost 10 years, overseeing the customer service team at Luggie head office. And left good impression of company. wheels. I had a very simple request for a spare part. These upgraded features include a higher maximum weight capacity . Jorden is an experienced engineer and he will often carry out the home services and Luggie Scooter hoist installations. Top Speed: 4mph Ground Clearance: 2.5in's Seat Width: 15in's Scooter Weight [W/O Battery]: 50lbs Front wheels/Rear Wheels: 6in/7in Luggie Classic Comes with a SLA 15ah Battery IATA Regulations Travel Tips Note: Video for demonstration purposes only. If you would like some more information on the alternative models we have available which may be more suited to your needs please send us an e-mail at info@luggiescooters.com. Hello Peter, I'm very sorry that you feel disappointed with your Luggie. The nearest large town is Coburg. When you flick the switch If you do not see a solid red light, check to make sure the battery has been properly installed to your mobility scooter or refer to the owners manual for diagnosis. If there is anything further you need do not hesitate to get in touch. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The life of your lithium battery will depend on use and care. If your Luggie Folding Mobility Scooter question hasnt been answered than you can contact us on 0800 012 4258 or email [emailprotected]. If you would like some more information on the alternative models we have available which may be more suited to your needs please send us an e-mail at info@luggiescooters.com. The Luggie scooter solved all these problems and has so many folding options it is very versatile. Select Options Rebuild your Luggie Scooter battery: how does it work? Like any consumable product, the battery will deteriorate in performance and reduce in range with time and use. Finally, I would like to say that the whole process of purchase from start to finish was excellent. Verification can help ensure real people write reviews about real companies. LUGGIE SCOOTERS LUGGIE SCOOTERS LUGGIE CLASSIC . How do I book a mobility scooter demonstration? Luggie Super Plus For that little extra expense, the Luggie Super Plus is a step up in comfort. Luggie Scooters Reviews | Read Customer Service Reviews of Gripping the right wig-wag lever will let you move forward on your Luggie lightweight mobility scooter. If you want to travel with additional batteries you can ask your travel companion to carry it for you. We also ensure all reviews are published without moderation. Where do I find the serial number for my Luggie Travel Mobility Scooter? We recommend that you lift the trigger upward completely before adjusting the angle of the tiller. Check to see that the seat lock indicator is red on both the right and left side to ensure your seat is locked in place. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My scooter is now repaired and I was very pleased with the service I was given Thank you Luggie team. Apartment - $63 avg/night - Grub am Forst - Amenities include: Internet, No smoking Bedrooms: 1 Sleeps: 2 Minimum stay from 3 night(s) Bookable directly online - Book vacation rental 5209189 with Vrbo. I can only use it for travel as our footpaths are far too uneven for the small, solid tyred,. Or after each use, a battery that is kept fully charged will have a longer life than one left partially charged. The colour I chose, titanium grey is lovely.I would also like to mention that your representative/demonstrator was fantastic; his professionalism and pleasing manner really shone through. I can assure you that this was an unfortunate mistake as i'm sure you can agree describing small parts for a mobility scooter can be quite difficult over the phone. Shaun Sullivan was lovely smiling rep for Luggie scooters and went through all the points clearly and concisely you need to know and tips to help use the Luggie and how to get it in and out of car and best use of battery. We had a demonstration with Scott and he was very helpful with finding my husband the perfect power chair. So thanks very much and well done the staff at lugging. Therefore, you simply need to call us on 0800 012 4258 to report any warranty issues. If you are looking for accessories for your mobility scooter we have a large range available on our sister website. The whole process from booking my home service to having the work done was flawless. We have been chosen by Freerider to promote this special product due to our history of excellent customer service and track record retailing the scooter. Call us today at888-584-3095to have your FreeRider power wheelchair ormobility scooterrepaired and serviced. Initiall disappointment. Grub am Forst. The Luggie is a small pavement scooter and it's main use is for travel: e.g in cars, public transport and on airlines. I am now waiting for my new purchase to be delivered and Im so excited to get my freedom again! , Very professional and pleasant people to deal with. We do have the Deluxe and Plus models which feature wider, larger wheels and front wheel suspension if your primary use for the scooter is local. Yes. I have taken it on many trips here in the US and abroad. I just wanted to let you know how delighted I am with my new Super Plus scooter, which I received in part exchange for my older Super Luggie model.The main reason I opted for this upgrade was to take advantage of the wider measurement between the two front wheels by increasing stability, as I felt my previous model was vulnerable to overturning on steep cambered pavements. The recommended way to wake the Luggie is to power off the mobility scooter before powering it back on. One way to wake our lightweight scooter is to pull on the wig-wag a couple of times to activate the scooter. When seated on your mobility scooter; lift the trigger handle out to bring the tiller toward or away from you. Thank you. This item: Luggie Compact Electric Folding Mobility Scooter - FR168-4 (IT): $2,58900 ($2,589.00/count) +. They made me feel valued as a customer and breached the barrier that my disablement often throws up when dealing with people outside my normal known circle. Mark has been with the team for over 6 years, he is a technical expert in all things Luggie! If there is anything you feel we can do to improve your experience with us please contact the manager directly at info@luggiescooters.com. Where can I drive a Luggie Lightweight Mobility Scooter? Souterrain apartment Schneider - Grub am Forst - Vrbo She was very very helpful and patience. The Luggie was certainly the easiest and lightest of the mobility scooters I have looked at and I am looking forward to being more independent and mobile. and It has performed very well. High Road Mobility Wheelchair Bag, Walker Organizer Pouch and Scooter Aid with Bottle Holders for Adult Daily Living (Black) $1999 ($19.99/Count) +. We also loved the jokes. She also demonstrates our scooters to customers in the showroom and offers her expert advice on the telephone. Its easy to handle this super travel mobility scooter, even in tight spaces. I absolutely love my Luggie Elite Scooter! (b) If the scooter battery is installed properly, check the battery indicator. Allan is our longest serving product demonstrator and often supports the demonstration team with his valued knowledge. They really are the travel mobility scooter experts! Here you will find solutions to any issues that you may potentially experience. Suggested companies are based on peoples browsing tendencies. Check Them Out! It is well made and easy to use and handle. Please contact WSR today at888-584-3095if you have questions or are interested in requesting service orrepairs for your FreeRider power chair ormobility scooter. Purchase your new scooter from one of our authorized dealers. From the initial phone call to arrange a home testing appointment to arrival of my mums elite model scooter the service has been excellent.Scott who came to demonstrate the scooters arrived on time (a massive plus) very knowledgeable and not pushy with my mum. Sitewide 1 For Free Try all Luggie Scooter codes at checkout in one click. However, we realize that there will be times when you will encounter other surfaces. Contact Us - Luggie Scooter Your demonstrator will arrive at the pre-appointed time and introduce himself and the Luggie Scooter! Scott regularly receives positive feedback from our customers. Today I had a demo with Jonathon who was really informative and had the full range of scooters on board so I could try a few, I traded in my older Luggie which had served me well! Luggie Self Repair Videos - FreeRiderUSA Had a problem with my Luggie, Chloe was fantastic, quickly booked me in and had the issue sorted. We check it at the plane gate and it's there for me, when we land. Companies can ask for reviews via automatic invitations. It is then on to the demonstration; we will show you first how the scooter folds, unfolds, works, and run through some of the features and benefits that we think will help you. If the indicator is in the red zone (out of battery), charge your mobile scooters battery. WSR is an accredited, licensed and A+ rated repair and service company with the Better Business Bureau (BBB). Charge your mobility scooter battery when the battery indicator is in the red region on the battery indicator. Everyone was extremely helpful and friendly from the lady I spoke to on the phone to arrange the home demonstration to Shaun who came to show me the Luggie.I was shown everything that I would need to know about the Luggie in a professional and friendly way. I had been nervous about purchasing my own scooter but with the friendly advice on what model I should get and the help given by your staff I felt confident enough to purchase. Your demonstrator will arrive at the pre-appointed time and introduce himself and the Luggie Scooter! The parts are extremely expensive e.g. Page 3: Product Description The product should be serviced as recommended by an A simple 'wig-wag' type control lever situated on the approved Luggie distributor in order to ensure safe, reliable approved Luggie distributor in order . They love the lightweight Luggie scooter range as we are sure you will. Toni frequently books in your home demonstrations and is trained in everything Luggie. Luggie Scooters Reviews | Read Customer Service Reviews of I have had my Luggie since 2005 and have very few problems. I had been nervous about purchasing my own scooter but with the friendly advice on what model I should get and the help given by your staff I felt confident enough to purchase. The International Air Transport Association (IATA); request removal of the lithium battery before your Luggie scooter can be checked in without restrictions. Copyright 2023 Wheelchair & Scooter Repair. Luggie Mobility Scooter Parts | Mobility Scooter Supply I also like the thicker rear tyres and suspension. The Luggie is the original one piece folding mobility scooter. Great service and so happy to have my Luggie back. The Luggie Folding Scooter was designed with love over a decade ago by our Chairman Mr. Arthur Wang for his wife who experienced a decline in her mobility. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No longer sold on QVC If in doubt, consult the dealer from whom you purchased your . My scooter arrived when expected and is fantastic. She had all the time in the world whilst trying different models. Replies to negative reviews in < 24 hours. I must say what a credit to the company he is. Their representative Scott was went above and beyond ro be helpful. Here you can search for solutions to your issues, read our help articles or open a case. Be sure to let us know how you get on and what kind of adventures the Luggie takes you on! Had my 3 year old Luggie serviced today by Jordan. There are 2 ways to wake the Luggie in sleep mode. Hello Peter, I'm very sorry that you feel disappointed with your Luggie. Please don't hesitate to contact us today! Brilliant experience . If you can't find something you need here, please feel free to search our portal, or open a ticket and we'll get right back to you! By making the scooter flat (folding down both the tiller & the seat) it is easier for airline crew to handle and transport the mobility scooter without damaging the scooter. Luggie Scooters have been promoting and selling the Luggie since its launch in 2009. I can only use it for travel as our footpaths are far too uneven for the small, solid tyred,. Mostly she oversees the workings of the business at head office, and she also takes care of any escalated customer queries. He was very professional and considerate with my husband and has changed our way of life and we can get out without me pushing a wheelchair around. She also emailed me a video showing how to do it. YOUR BATTERY WARRANTY WILL BE VOID IF THE SEAL IS BROKEN. What's more, your demonstration of one of our lightweight mobility scooters will be carried out by a member of our expert and friendly team, who will be more than happy to answer any questions and queries you may have. How do I move forward, reverse and stop on Luggie lightweight mobility Scooters? How do I turn the Luggie Mobility Scooter on? The great feedback is always amazing to hear. Where can I see the Amazing Luggie lightweight mobility Scooter range If your Luggie Folding Mobility Scooter question hasn't been answered than you can contact us on 0800 012 4258 or email info@luggiescooters.com. Shaun even showed me the best way of lifting it into my car allowing me to have a go myself. The Luggie Folding scooter is a portable mobility scooter; meaning it will increase your ability to get out more and support day to day activities. All rights reserved. Request a Brochure. We want to take the hassle out of shopping by bringing the lightweight mobiltiy scooters to you. We carry stock with us (occasionally we may have to re-deliver next working day if stock is depleted) and we are able to accept all major cards at no charge. Our trained professionals are available to assist you Monday through Friday 9am-5pm PST. So thanks very much and well done the staff at lugging. This scooter provides users with all the benefits of the Standard Luggie Scooter with some notable additional features. I'm glad to hear our staff are doing our best to help! It's small enough to maneuver in the tightest restaurants and shops. Verification can help ensure real people write reviews about real companies. If this happens, come to a complete stop to allow the safety mechanism to reset before starting again. I have had it for four years. Great service and so happy to have my Luggie back. Hi, Thanks for your great and detailed review. Unimatic Automationssysteme GmbH | LinkedIn Today I had a demo with Jonathon who was really informative and had the full range of scooters on board so I could try a few, I traded in my older Luggie which had served me well! Can't wait to get my Luggie scooter Margaret Taylor. He loves to see how the Luggie lightweight Mobility Scooter enhances peoples lives and uses his experience to ensure every customer selects the right product. Thank you Scott. When should I charge my electric mobility scooter battery? Thank you for taking the time to write this review. When the appointment is made you will be given the name of the demonstrator and asked a few questions about you, we like to make sure we understand your requirements. We also loved the jokes. Page 1 LUGGIE series - USERS INSTRUCTION MANUAL - OPERATION COMFORT MAINTENANCE CHARGING. The Luggie was certainly the easiest and lightest of the mobility scooters I have looked at and I am looking forward to being more independent and mobile. 2023 Trustpilot, Inc. All rights reserved. When you request a free no-obligation home demonstration we will call you to arrange a time and date that suits you. Refurbishing your Luggie battery works according to a number of steps. He is enjoying learning invaluable skills from the team and is quickly becoming an expert in Luggie. CALL US FREE TODAY. For extra mind why not include Luggie breakdown cover in your package so you know you never have to worry about getting home. Insurance My mum had COPD and the elite luggie has opened up a whole new world for her.Can't praise this scooter enough. How do I wake the Luggie Mobility Scooter up once it is in sleep mode? What to do if I want to store my Luggie Folding scooter and battery for a long period? Thank you for taking the time to write this review. Hello Lesley,Thank you so much for your wonderful review of the Luggie Scooter. Weservice and repair all FreeRider power wheelchairsincluding: Weservice and repair allFreeRider scootersincluding the Luggie models. I had a very simple request for a spare part. The whole process from booking my home service to having the work done was flawless. It is well made and easy to use and handle. Chloe lovingly packs your Luggie orders and although one of the newest members of the team she has very quickly developed her expertise in everything Luggie, Scott regularly receives positive feedback from our customers. I can assure you that this was an unfortunate mistake as i'm sure you can agree describing small parts for a mobility scooter can be quite difficult over the phone. I needed a more manageable scooter. It has made travel so much more enjoyable. Thank you to Jonathon and Team Luggie! We are so glad we made you feel at ease with your experience with Luggie. Do I have to send in my Luggie warranty registration card? The colour I chose, titanium grey is lovely.I would also like to mention that your representative/demonstrator was fantastic; his professionalism and pleasing manner really shone through. We do have the Deluxe and Plus models which feature wider, larger wheels and front wheel suspension if your primary use for the scooter is local. We offer an unrivalled lifetime limited warranty on all Luggie Mobility Scooters & Chair giving you complete peace of mind. Are there safety modes in place even when the magnetic brake release has been disengaged? We use dedicated people and clever technology to safeguard our platform. Thankyou for your amazing review! I also like the thicker rear tyres and suspension. When storing your Luggie folding mobility scooter and battery for a long period it is best to follow this process. Hello Peter and Margaret, I'm glad that your demonstration lived up to expectations, if there's anything else we can help with, feel free to give us a call. Hello, I'm sorry that you feel let down by our service. As the official distribution center for North America, FreeRider USA believes in providing top-of-the-line scooters and assistance to our customers. Such a great company! It's compact, quiet and speedy! Luggie this book should accompany the Scooter when service or Should you decide to seel or exchange your Scooter repair work is carried out. I'm glad to hear our staff are doing our best to help! so good that I have now purchased another! If you are in idle mode for a long period; we recommend that you power off the scooter completely to conserve battery power. a very simple small screws (NOT finely engineered) costing between 5 and 10) A rip off from a company dealing with vulnerable disabled people. Fully charge your battery and place the battery so it not fully connected to the leads on your mobility scooter. The Official Website of FreeRider USA, Home of the Luggie! The best way to prepare the Luggie foldable mobility scooter to check it for air travel; is to retract the tiller. Hi, Thanks for your great and detailed review. All rights reserved. With a free telephone service offering dedicated customer support & an experienced in house engineering team we strike to offer the best aftrcare. Will my mobile scooters battery deplete in power once is it in sleep mode? In addition, we will cover the basics from switching on to choosing the best mobility scooter accessories. a very simple small screws (NOT finely engineered) costing between 5 and 10) A rip off from a company dealing with vulnerable disabled people. HELP CENTER - FreeRiderUSA My boot scooter did a fine job but took up all the boot space and the lead acid battery box was very heavy. Specialties: Since 1995, FreeRider has successfully designed and manufactured its own mobility scooters and accessories, including the latest in travel mobility scooters, the Luggie Scooter. I am now waiting for my new purchase to be delivered and Im so excited to get my freedom again! We go regularly to Madeira, which is rather hilly in many parts.That problem no longer exists - I can go anywhere with my partner now!Highly recommended. It goes against our guidelines to offer incentives for reviews. I was nervous about the delivery and packaging of the scooter and chose the non packaging option which Allan delivered himself for reassurance. Luggie Service - Luggie Scooters. To make the scooter easier to use I also bought an off board charger so I can leave the scooter in the car. What does the magnetic brake release do (red lever located at the back of the Travel Mobility scooter)? Brette looks after the Luggie website and social media platforms, keeping customers up to date with all the latest news and offers and answering your web enquiries and chats. Each member of the team has been trained on everything Luggie! Call us free today: 0800 012 4258/ 01942 265 658 Request Your Free Free Home Demonstration We are proud of our extensive customer care and always ensure you receive an unrivalled service we now offer an amazing 5 Year Warranty across all Luggie Scooters and the Luggie Chair. Along with this, we are registered members of the British Healthcare Trades Association, whose code of conduct is approved by the Government's Trading Standards. The parts are extremely expensive e.g. Indeed they were even polite enough to laugh at my jokes. . We're so glad to hear your mum is enjoying the Luggie! Book a Luggie Mobility Scooter home demonstration, and we will arrange for one of our friendly Luggie experts to come to you and conduct a no-obligation demonstration in the comfort of your own home. According to IATA each passenger is allowed the capacity of one Luggie lithium battery. Luggie foldable travel scooters are designed to provide optimum stability under normal driving conditions. Here are 8 tips for writing great reviews. To stop, simply let go of both levers. We do not sell Mirrors or indicators for the scooter and 5 of our Luggies ( the ones which are larger) do have horns fitted as standard.
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