Click where it reads "Return Request". Refund of shipping/shipping costs. This account has been verified by JJsHouse customer service / representatives through our verification process. Australia . We will process the refund when we confirm that the product has the problems you mentioned. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to: Returns in an unacceptable condition (worn, altered, washed, damaged). Your bank or payment service may levy a small transaction charge. When I open box and Firstly the dress is not a good fit. Another thing to note that i didnt realise when first ordering is you have to pay 5% of the item value when returning the first item and 10% of the items value for anything else that you return.Spend that bit extra and go to an actual dress shop - i had such an amazing experience doing that with my family im glsd i cancelled this order and got a much nicer dress. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. You also caused stress before my wedding and worry that now I need to immediately find a new dress for my Maid of Honor. 4. Personalized items cannot be returned. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package. I send them an email that considering restocking fees and shipping that I would be happy to receive 75% return of the purchase price. JJsHouse's complaint resolution process is inadequate and ineffective. With DoNotPay, you can request returns with these brandsand more: With DoNotPay by your side, you can rest assured that youll get whats rightfully yours. This is what the entire return process with JJs House looks like: JJs House inspects all returned items and processes refunds when it confirms that the item has defects you mentioned in your return request. Please note that we only accept products in their original condition, andwe cannot process any products that are returned without our prior knowledge. No where near worth 36 (43 inc delivery!). Hope to hear from you soon. Verification can help ensure real people write reviews about real companies. This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. Hope to hear from you soon. **my order number was Your order 9518858557 from JJ's House has been delivered. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. - Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. No returns and no exchanges for face masks items. Here are 8 tips for writing great reviews. I orginally ordered a dress. Delivery times are between 3-6 days to all major destinations. I ordered a hat which had a raised crown. Robe retourne ( mon sens mal coupe) avec l'tiquette de retour, colis rceptionn par leurs soins, remboursement "mis" le 30/12 et dont ma banque n'a aucune trace (mail de la banque confirmant) We also appreciate your honest feedback about your experience. After a returned package has been scanned and confirmed back into our warehouse, our customer service will contact you for the refund methods and details. As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. Correct measurements are the prerequisites of getting a perfect fitting dress. All seams were finished and straight. Please use a safe and reliable delivery service to return the package to ensure the package will reach us. 4. JJsHouse is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. However everything else is a disaster. Your bank or payment service may levy a small transaction charge. Your encouragement will keep us moving forward and constantly improving our service. GST Included Country/Region. And in my dress I felt and looked a million dollars. I have been so pleased with the service and product especially as I communicated with them online and they put my mind at ease straightaway. For the dresses they were way too big or not shaping people properly. 4. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items. Because of this, Total Delivery Timeis different from shipping time alone. Your encouragement will keep us moving forward.We sincerely hope that we will have more chances to serve you.Best Regards! Use this comments board to leave complaints and reviews about JJsHouse. My beautiful dress for the best day of my life (so far). Mimi. There is no way to contact them! These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. For customers who placed orders using online payment methods: Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. Dress arrived days early than stated. Your satisfaction is of utmost importance to us. Desired outcome: I bought this from jjshouse, i like it very much:). I always go to JJHouse when I need a formal / semi formal dress. I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!). JJs House only accepts the return of products in their original conditionunworn, unwashed, undamaged, free of lint, and with tags intactwithin 14 days of purchase. I ordered a wedding dress that was stunning and equal or better than those in a bridal shop. Oxidized silver is easily damaged. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition and has the issues stated in the return request. As of today, November 7, 2019, nothing has been shipped. If you choose to return the packages by yourself at your cost instead of using our return label, youll need to confirm the return delivery status by yourself. All returned or exchanged products must be in their original condition. Because of this, we are unable to refund these fees or apply them to future orders. Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder. Hope to hear from you soon. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. - why parcel has been shipped from UK back to Germany J'ai envoy de nombreux mails de relances mais sans autre retour que le virement a t effectu. I purchased this dress in ivory with champagne sash. This handy guide to the JJs House return policy is here to help you grasp the ins and outs of this brands terms and conditions when it comes to returning a product. My experience with JJ's has been wonderful. Find out how we combat fake reviews. If there is any quality problem, could you send us detailed pictures? You can find contact details for JJsHouse above. Contact JJsHouse.com Customer Service to initiate the return process within 7 days upon receiving your item(s). The fees you pay for the try-on dresses will not be refunded. My purchase arrived on time as promised. Date de l'exprience: dcembre 2021, Desired outcome: Its really beautiful. The price would vary by country and shipping company. - Unpaid orders will be cancelled automatically after 5 days. Moderate content, respond to reviews, and promote offers. Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.co.uk selects the most delicate fabric for customers. No email and no phone number! For details, please refer to our cancellation policy below. All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card. Our scan shows JJsHouse website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. 194.00. favor. The parent company of JJsHouse is ReadMob Technologies (HK) Ltd.. 9B, Amtel Building, 148 Des Voeux Road, Central, 89 I also ordered two veils (one cathedral length and one chapel length) as well as several decorative hair clips which were lovely. Need to know where to return it and how to get a label so I can get a credit. Submit a complaint and get your issue resolved. Sizes 18 & 10 Do not order from them. Angie bayliss JJsHouse website is deemed to be popular and indicating that it receives a high volume of traffic. Take your package to the local post office. Several positive reviews for JJsHouse have been found on various review sites. Standard-size dresses (except final sale dresses). you can enjoy trying on the same dresses at home for each AU$20-AU$25 with free shipping & return service. But when you enter that combination of zip/City in the UPS shipper system, the UPS system only allows zip code 66214 to work with Overland Park KS. NBA Store Returns PolicyWhat Items Are Refundable? This return policy does not apply to our business resellers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Service was timely. And in my dress I felt and looked a million dollars. Kay Daniel, Desired outcome: For more detailed refund time instructions, please check the "Refund Details" section of this article. Well draw up a refund request letter in your stead and send it to the company in question. Or you can input your email address and click "Send", then you'll be emailed the PDF file and detailed instructions for . Always choosing the best shipper to make the delivery, JJsHouse.com.au garantees all the customers will receive their dresses in good manner. How Does the eBay Return Policy Help You Deal With Unwanted Items? Returns & Refund | JJ's House I ordered a white wedding ring pillow cushion measurements 20cm x 20cm but received an Ivory 17cm x 15cm. I am deeply disappointed with your customer service and Company and I will escalate this further if needed in order to refund my full purchase. I ordered from JJhouse because of their no worries return policy. Update:Dear Customer,Sorry for the inconvenience caused. Does JJ's House accept in-store returns? We need your email address to verify that your review is genuine . Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. These are being shipped back due to address quiery x I have tried many times to retrieve my parcel with no success Dont waste your time. I was able to find many accessories to compliment the dresses I am buying. So nice to have a dress that fits perfectly. I read reviews that mentioned their sizing was generous. Not your bra size! First tracking number provided via app showing that parcel arrived at the destination country on 1 October 2022, second shipping tracking number explaining that the parcel is in Germany and arrived on 29 September 2022 (not make sense at all!) RETURN POLICY - JJsHouse.com.au You can check the current return shipping fee standards for countries with return labels service on this page. If I don't receive the confirmation that this order have change, I will not accept the package when it arrival and I will dispute the charge. Please send your item(s) using local post within 7 days from receiving the return form. Hi, I order 2 jr. bridesmaid dresses, the wedding was cancelled. RETURN POLICY - JJsHouse.co.uk Products are exposed to corrosive substances or chemicals. According to our return and refund policy, the shipping cost can be refunded if there is any quality problem.You have chosen our appropriate pre-made returns label and 3 has been deducted from the refund value. It has certainly deterred me from ever ordering from you again. At no point in the information, when ordering the dresses nor on confirmation emails, did it say anything about having to pay these costs. Cancellation Policy. Many of our items are made-to-order, so we don't keep these items in stock. Allow up to 15 working days for the funds to be credited to your original form of payment. Business Profile for JJ's House Center - Better Business Bureau Darice Heine I am certain the cost to return this using JJ"s label will cost me much more than if I ship it on my UPS label. . Measure from your shoulder point to the wrist. As of April 14, 2022, JJ's House does offer international shipping policies. Slight color aberrationmay not mean that the dressis defective or mis-shipped. Correct measurements are the prerequisites of getting a perfect fitting dress. 2. For customers who placed orders using offline bank transfers: Currently, we are unable to refund the money using the way you transfer when placing your order. I did have an off the rack backup plan and figured I could risk it at such a good price. You can choose to return the packages by yourself at your cost. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Become a verified brand rep for JJ's House and amplify your brand's voice on Knoji. Overall a great purchase. This complaint was posted by a verified customer. A Complete Guide to the JJ's House Return Policy - DoNotPay We reserve the right not to accept the returns without prior approval from our Customer Service. I have suggested jj's to several people and when my son gets married next year, I will be ordering my mother of the groom dress!
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