A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Our finance team will help you find the lease or financing option that works best for you. See. I want them to refund me the ******* because they lied and made false documents to try and prove me wrong. I've been told my many mechanics that they did a poor job and they pretty much hand made the converter just to get it sold. Please reach out to us at (817) 318-1200. 2021 INFINITI WARRANTY INFORMATION BOOKLET - 352 KB. Limited Warranties Every new INFINITI comes with the peace of mind of Standard INFINITI Limited Warranties: Standard Warranty 4-year/60,000-mile Basic coverage 5-year/50,000-mile Emission Control coverage 6-year/70,000-mile Powertrain coverage 7-year/unlimited-mileage Corrosion coverage 10-year/unlimited-mileage Seat Belt Warranty 2018 INFINITI HYBRID WARRANTY INFORMATION BOOKLET - 278 KB, 2017 INFINITI WARRANTY INFORMATION BOOKLET - 410 KB. Our technicians fix all brands of consumer and business electronics that are out of warranty. Hi Adan, we're disappointed to hear of the negative experience you had at our location. They replaced the tires and are denying to fix the vibration drivability concern saying the car was not like that when they had it in the lot. My saleperson Sammie G and his management team at Grubbs Infiniti have been amazing. Emmanuel was very professional and a big help during my car buying process. BBB Business Profiles generally cover a three-year reporting period. I went to the dealership to view the 2012 ****** Sequoia that ended up purchasing at a later date. Applies to: Q50, Q60 Coupe, Q70, QX30, QX50, QX60, QX80. Applies to: Q50, Q60 Coupe, Q70, QX30, QX60, QX80. Every new INFINITI comes with the peace of mind of standard INFINITI limited warranties, including: 201-343-3554. Grubbs Family of Dealerships is a relationship-driven company that provides luxury vehicles, used cars for sale, and expert auto service. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I did not call them, they called me why did they make me pay the remainder of the lease. Here we are in June of 2020 almost a year later and this dealership still has not issued a refund to check to me or returned any of my phone calls regarding this issue. I asked what was the catch? The Customer Refund has been processed based on information we received from CU and Warrantycompany but I was only able to find a closed sales lead with Customers Information asking who to contact and we apologize that he was unable toget a response from someone here at the store but their Refund for both Warranty andgap have beenprocessed as requested the original check for gap does not show to have been cashed so we haveresent a check for bothvia *** overnighton Friday 07/16/22 and the customer should receive on 07/18/22. It was a very enjoyable experience! But I also purchased an extended warranty. Includes reviews of This makes budgeting predictable, and you always know what is included and what to expect. We have addressed this through our Service Director and the Customer and made a goodwill replacement of their battery and have addressed all other forums of his complaint and consider the matter closed. [[2253]]. made in a separate agreement between MOTOROLA and the original end user purchaser, MOTOROLA does not warrant the installation, The waiting room & bathrooms very clean. See your INFINITI Warranty Information Booklet, or obtain one from your retailer for actual warranty which is controlling. And within an 18 hour turn, the repair was made and the car was washed and ready. BBB is here to help. Grubbs INFINITI Reviews - Grapevine, TX | Cars.com He proceeded to tell me to get a second opinion and that the dealership was lying to me. I had my oil being changed at 65K. But when when I got up there I was told that the catalytic converter was stolen off the *** while it was on their lot and the battery was dead. Efrain is very knowledgeable about the product and made my buying experience amazing. He did his research that validated my concerns. Customer Reviews are not used in the calculation of BBB Rating. Extended Protection Plans | INFINITI USA 1500 E State Hwy 114 Grapevine, TX 76051 Specialties: Grubbs INFINITI is the World's Largest INFINITI dealership. Find the latest information on any recalled INFINITI models or trims. Lies after lies. 1500 E State Hwy 114, Grapevine, TX 76051, 1702 Minters Chapel Rd #112, Grapevine, TX 76051, 8302, 1001 E State Hwy 114 suite a, Grapevine, TX 76051, 1111 E State Hwy 114 suite a, Grapevine, TX 76051, 802 Port America Pl # 300, Grapevine, TX 76051, 1321 Minters Chapel Rd, Grapevine, TX 76051, 1201 Minters Chapel Rd #302, Grapevine, TX 76051, 1220 Texan Trail Ste 220, Grapevine, TX 76051, https://www.grubbsinfiniti.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_busi, Sewell Cadillac Collision Center of Grapevine, Park Place Lexus Grapevine Service Center, Park Place Motorcars Mercedes-Benz Grapevine Service Center, Park Place Porsche Grapevine Service Center. Please read carefully and keep with the INFINITI Warranty Information Booklet in your vehicle. Car service was completed when promised . MOTOTRBO PRODUCTS INCLUDED Access the latest and greatest features and functionality available with each software release for added capabilities, security, and reliability. The repairs are over $8,000 that I cannot afford. Coolant Service. Grubbs Infiniti Service & Parts at 1500 E State Hwy 114, Grapevine, TX 76051 - hours, address, map, directions, phone number, customer ratings and reviews. Grubbs INFINITI - Service Center 1500 E State Hwy 114, Grapevine, Texas 76051 Directions. We also notified the Federal Trade Commission, Complaint: ******** The Grubbs Infiniti launches special offers and coupons from time to time. In response, our dealers have expanded the ways you can shop for a new or used car without leaving the safety and comfort of your home. A Product subjected to unauthorized Product modifications, disassembly, or repairs (including, without limitation, the addition to the Product of nonMOTOROLA supplied equipment) which adversely affect performance of the Product or interfere with MOTOROLA's normal warranty inspection and testing of the Product to verify any warranty claim. Mr. Chittenden was very attentive and we are so grateful to be able to trust our vehicles repairs to him. FIND YOUR INFINITI Select a model and year from the options below: Select model Select year Can't find your vehicle? Got a particular new car in mind? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. INFINITI safety recall & service campaign info. Quick service. Enable the right premium software features for the right teams, so they can be safer and more efficient when it matters most. VIEW ALL ADDITIONAL PROTECTION This express limited warranty is extended by MOTOROLA to the original end user purchaser or lessee only and is not assignable or However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It appears based on initial review there was some discrepancy in payment by the insurance and orwarranty company that the customer has been reimbursed on by her warranty company already but if there is any refund due onour part we will notify her as well. While the vehicle was up, they showed me the shocks and hub. INFINITI Warranty Information In San Antonio, TX Appointment was confirmed for 6/15/2021 at 11am. They call me 3 days after purchase demanding I give my Debit card information even though I was told they would wait for the 17th. Terms of Service . from DealerRater. As an authorized service center for most extended warranty coverage plans, here is a list of all brands that we repair in warranty: Contact our Electronics Repair Service Center in South Hackensack, New Jersey, for service that makes your equipment like new again. The warranty refund is refunded by the dealer. Nine months have past and I still dont have the right title for a car I over paid for wrong year model and my insurance doesnt want to pay for accent and cancel my insurance. obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of MOTOROLA. Very Professional. The damage or defect is caused by charging or using the battery in equipment or service other than the Product for which it is specified. of my warranty period above and beyond to resolve and expensive problem with my car even though . Because when complexity is managed, you can focus on what matters most. The general manager Wes Hays took the time to shake my hand and congratulate me on this purchase. We Consider this matter closed otherwise. Repair, at MOTOROLA's option, may include the replacement of parts a virtual appointment! What did they prep?. TALK TO OUR EXPERTS to review your protection plan options: Call 866-224-9827 right now Click this link to schedule a call with our specialist Contact your local retailer EXPLORE YOUR PLAN OPTIONS I believe that Infinity of San Antonio had a duty to pay off my traded in vehicle and they committed fraud by not doing so. I spoke to ******* and have emails to prove communication. International Association of Better Business Bureaus. MOTOROLA, at its option, will at no charge either repair or replace this Product during the warranty period provided it is returned in I had to explain again the reason for my visit but hey, no problem. Buying Motorola Solutions' Essential Services package is the fastest and easiest way for you to have peace of mind that you are fully covered from a . A Product which, due to illegal or unauthorized alteration of the software/firmware in the Product, does not function in accordance with MOTOROLA's published specifications or the FCC type acceptance labeling in effect for the Product at the time the Product was initially distributed from MOTOROLA. 12 months / 12,000 miles; Grubbs INFINITI. Now the holidays are behind me and I wanted to research the axle seal leak. a video consultation. We've either got it - or we can get it. . Nice, and clean location. Said take it to dealer in my area! Any of the seals on the battery enclosure of cells are broken or show. Earlier this month, on or about February 8, 2021, I received a call from this dealership, ******* was the name of the person calling, they left a message on my home phone, thanking me for having submitted a credit application and for my interest in one of their vehicles. INFINITI Service Schedules & Maintenance Pricing - Kelley Blue Book Please see uploaded documentation for full description of complaint. The INFINITI Elite Protection Program is the most valuable investment you can make to ensure you enjoy your INFINITI for as long as possible. Not all MOTOTRBO radios are affected by this new service offering. We are unsure of what internal damaged was done. Call us directly at 1-800-662-6200, or contact your local Retailer, if you have questions about your existing Extended Protection Plan. Accidental Damage is an add-on service that provides you with additional coverage for your two-way radios for repair and replacement beyond normal wear and tear. Defects or damage resulting from use of the Product in other than its normal and customary manner. We have done what we said we would do and the customer is not satisfied but there is nothing further for us to offer. I was asked to choose additional services even though I had a prepaid service plan. This is NOT good! Im a federal employee and cannot have credit issues because its an issue of trust. It was "in top notch shape". Freight costs to the repair depot. Now there is question of coverage and it is the second humiliating and embarrassing situation we have encountered with the vehicle. Advanced Replacement for Network Hardware Repair is a repair exchange service for Motorola Solutions repeaters & Capacity Max system servers. Defects or damage from misuse, abuse, accident, water, or neglect. to review your protection plan options: We're all concerned about COVID-19. Approx 3 weeks after purchasing the vehicle had major mechanical issues and took back to them to repair. .css-1n160yj{pointer-events:none;}.css-1n160yj > a{color:#000000 !important;}, 1500 E State Hwy 114, Grapevine, TX 76051. Was great experience and great mechanics that love there job. Why not pick up some to save money: Provide the email address to Grubbs Infiniti and avail certain percent or dollar off for the first time orders. Auto Service and Parts Coupons In Dallas, TX - Grubbs I am filing this complaint because I cannot drive this vehicle due to the temporary plates expiring on September 4, 2020. I ended up taking it for a third inspection at ************** and paid $129 to get pictures of all the repairs it needed. Perforation is a condition in which any body sheet metal panel has corroded from one surface to another. Network Monitoring is an add-on service for MOTOTRBO systems to help you monitor and update your network to improve response and continuity of your Capacity Max system. So, I emailed Dana with the list of events and missed opportunities to advise me, the axle leak would be a warranty repair. . The sales person ********, the general manager ******* ******, along with the general manager *** ***** scammed me! I think I will drive 2 1/2 hours to purchase my next car from GRUBBS. Great service all the way around! I the did some research and found that they have a sister company by the name of Grubbs Infiniti I then requested to talk to the general manager there by the name of *** ***** *** call me and said that he was going to look in to the matter and call me back the next day or after that day and so I waited, thats over 2 weeks ago l!!! BusinessYab cannot be held responsible or liable for the accuracy, correctness, usefulness or reliability of the data. Now we are in a claim with ***** **** whereby it was discovered the vehicle was entered as a 2013 Mazda with an incorrect vin number. On April 1st I took it to Brake Masters and they told me that the suspension was out and that the vehicle needed front brakes as well as the rotors and hub assembly. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The INFINITI Elite Protection Program is the most valuable investment you can make to ensure you enjoy your INFINITI for as long as possible. It listed his email and name. Luke my service advisor was amazing. I went to the dealership to give them a. My latest was to retrieve a gap insurance refund check owed to me that I had to make continuous calls to the ** and ******* to finally pick up my check. I have reached out to the dealership with no resolution from them. We have spoken to the customer and made them a trade in offer and there is no cause for a buyback since the repair as noted by the client was covered under warranty and there has been no repeat of the same problem with the car. Erika, service consultant was great. BBB is here to help. Enjoy the luxury of confidence keep up-to-speed on safety recalls and service campaign information here. Find service offerings and hours of operation for Grubbs INFINITI in Grapevine, TX. The Powertrain coverage period is 72 months or 70,000 miles, whichever comes first. Grubbs INFINITI Replaced parts or boards are warranted for the balance of Warranty on parts & labor. He told me that was going to look into the matter and get back with me. No additional rust proofing applications are required. After driving over **** miles with a tow, The dealer called and said the oil cab was not put back on! Regards, Non-warranty price. They have had the car longer then we have. Content, including images, displayed on this website is protected by copyright laws. Software, on the other hand, keeps adding value over time. We have responded to this client multiple times the catalytic converters on the rear of the vehicle were replaced and working when she took the vehicle Asis from the dealership and no repairs will be made on the vehicle that was sold ASIS. Take advantage of our exclusive Grubbs Auto Service coupons and specials. Reviewing my last Invoice, there was a paragraph stating if you have questions or concerns, email the Service . I have called his direct line several times leaving respectful messages and he has not returned my calls at all!!! Everyone was very accommodating. A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Complaint: ******** This is hobo business practice when you state that I should take responsibility when I was told something totally different. All other trademarks are the property of their respective owners. Always Excellent Service. Highly recommended to anyone that wants to experience 1st Class Service, My service advisor Doug went above and beyond to resolve my issues. I keep getting the run around and told to call so many people that can help and no one has helped at all. Because we had the wrong car insured. All replaced parts or Product shall become the property of MOTOROLA. At BusinessYab our purpose is to help people find great local businesses like dentists, hair stylists, restaurants, bars, hotels, local businesses. 9/3/2021 Complaint regarding vehicle service issues with Infiniti of San Antonio at ************************************************************ Phone ************ 6/13/2021(Sunday)- I requested an appointment on Infiniti of San Antonios website requesting the following to be looked at on my 2011 Infiniti G37: check engine light (ECU to be reprogrammed per body shop that was handling Geico accident claim), sensor on bumper, water leak on drivers side (didnt have this issue until now I received car back from body shop), gas pumping issues, A/C blower motor, and starting engine issues. Since the purchase of the vehicle, the vehicle has had several recalls putting me in a difficult situation. All covered under warranty. Accidental Damage offers you full coverage to keep you worry free. GRUBBS INFINITI - 93 Photos & 242 Reviews - 1500 E State Hwy 114 - Yelp As of October 14, 2020, the vehicle has not been paid off and it was sold in July 2020. This increases the value of your investment with every update. upon request. Infiniti Certification may require additional fees and financing with IFS. Grubbs INFINITI of San Antonio, part of Grubbs Automotive, has a rich history of serving the great state of Texas dating back to 1948.Our amazing selection of new INFINITI vehicles and used cars paired with world-class service is what makes us stand out as a premier San Antonio and Austin INFINITI dealership. Saturday 8:00 AM to 4:00 PM CST ******* send me an email which I have! var theDate=new Date() Since my purchase of my **** Chrysler 300 from this dealership back in 2018 I have nothing but problems with this dealership, everything from promises to fix items on the vehicle after purchase as on the promise to fix on the contract, communication issues with every one in dealership including the ******* *******, *******, *****. MOTOROLA INC. ("MOTOROLA") warrants its MOTOROLA manufactured Communication Products ("Product") against defects in material and workmanship under normal use and service for a period of time from the date of purchase as scheduled below: All accessories have a 1-year parts and workmanship warranty. Customer was made aware of error and given opprtunity to return car they chose to keep the car signed corrected paperwork and received proper copies and title work was processed, unfortunatley at that time the customer did not notify their insurance company of the corrected vehicle information. The *** was canceled a few weeks later by the lending bank, however the dealership still had never canceled our warranty nor have we received our *** refund check. For this and other reasons Id highly recommend Grubbs Infiniti. Note that complaint text that is displayed might not represent all complaints filed with BBB. I am attaching a complete detail and exhibits since this section has a limit of characters. Customer Reviews are not used in the calculation of BBB Rating. This dealership had great, fast and friendly service. Want to share your experience with this dealership? Breakage or damage to antennas unless caused directly by defects in material or workmanship. RESTRAINT SYSTEM - Air bags and related electronic control systems. Spectrum Communications Two Way Radio Motorola Sales and ServiceKenvil, NJ All rights reserved. INFINITI Vehicle Warranty | INFINITI USA BusinessYab is not a booking agent, and does not charge any service fees to users of our site. the "Supplement to 2022 Infiniti Warranty Information Booklet & 2022 Infiniti Owner's Manual" for additional information. Prior to that I had been communicating with *********************** and ********************* about the condition of the vehicle I was purchasing online. We have Verified the account is paid off and this appears to be an update issue with the lender and have contacted them as well, In 4 sep 20 i want to dealership after someone named ****** called and said they can get me out of my expensive lease. 6-year/70,000-mile powertrain coverage* I received the vehicle on March 6, 2022 and noticed the bumper was not aligned and that it had multiple cosmetic flaws to include hail damage. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States. No uncertainty around how the cost will fit into your budget. I am rejecting this response because: First of all, we DID add a Mazda 3 to our insurance with ***** **** a few days upon purchasing it, presenting the only paperwork we received from the dealership. I purchased a car fro infiniti its a 2018 Q 50 when i got the car they were going to sell me a diffrent car but they ended up telling me no because it had engine issues and then they sold me this car but the car is only ***** to doc appointments the car was in the shop first do to a recall i got the car back and a few weeks later the ac went out when i got a call from the tech they said it had many issues with multiple things and one of them could had cause a big accident because the tech found oil leacking from the frame bushings and the tires that it came with i have to put air every time i use the car because it loses air and the car when i got it it the floor mat was covered with paper like any other dealer does once i got home the mat had a big hole on it and they were hesitant about giving me a mat for it they gave me the run around infiniti is a compay with a big name and for them to sell me a car that was just inspected to the point that it would run and was able to be sold not right i fell like they just soldme the car like that to get rid of it now i dont feel safe with that car since my wife drives the car to doc appointments for my kids and i dont trust the car all becuase they sold me a damage car now they telling me the break pads need to be replaced and i havent even had the car for more that 6 months i call infiniti and no one ever picks up the phone in any department the only person helping me is the person that sold me the car ***** i have called multiple times and also my wife but they never get back to me i called sales director ***************** and nothing my wife called and nothing we also called *********************** and nonthing they dont ever get back to us i have the paper work the mecanic gave us i want this car to be taken back the negative equity to be removed and for us to get a diffrent car even if its worth more i will pay for it but its not fair to me to get a broken or damage car when im paying 34k its not like im buying a 3k car.
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