They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). After five days of multiple calls to try to determine what went wrong with our order without a response from our salesperson, we finally had to return to the store in-person to get answers. (Fabric not found locally). Thank you! Shame on you lazy but heads. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. We purchased from La Z Boy because the furniture is made in the USA. My oldest LaZBoy is nineteen years old and still rocking. Also purchased a 5 year leather protection warranty. You could see where she just wrote in the 20% on the old quote. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. Is anyone else seeing their furniture looking bad for NO reason? Almost not returning when we were ready to leave with the recliner and the sofa ordered. We purchased two lazy boy recliners and within four months, the seat cushions began to develop bulges. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. We had a lot of questions. LA Z BOY wall-hugger power recliner buyers beware! Meghan was very knowledgeable and helpful in helping us get a recliner to fit my dad's needs. Other items, such as custom furniture, take longer because they have to be built-to-order then shipped from the manufacturer. Im certainly glad I wasnt holding my breath! Haven't received our chairs yet, but so far we are very satisfied. Especially since my total bill was $4800.00 on sale. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. Msg & data rates may apply. They came and replaced them no problem. Letting us know all about the structure of their furniture and answering all of our questions with great knowledge. Fabric has worn out after six years after sitting on it. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. In 2013 it was my time as an adult to make my first big furniture purchase. We walked in on the Tuesday before black Friday. Horrible. Throughout the whole experience I felt it was all about them, not me the purchaser. Furniture was ordered and we we told 8 weeks. One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. We were very impressed with the service we got from Lisa and Rebecca. I received the BEST customer service from Mario P.!!! Our reclining sofas offernext-level comfort. I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. Went in to look at furniture. Style. Answered every queation we had and made our shopping experience great. Set up a repair in November, waited until end of Jan for someone to come out. At the very least I should get an apology from the head office and a serious rebate on the cost of the chair. Bought a couch here with duel motorized recliners in it. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. Furniture shopping is an oftentimes tedious and mundane task. Lazboy sells bonded leather furniture to unsuspecting customers. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. The price you pay for the furniture is outrageous, but then to get it and have it be crap you don't even want in your house is very frustrating. Everything they recommended worked out very well. La-Z-Boy Furniture Review (2023) - ChosenFurniture I purchased a $2000 powered rocker Recliner as an order from the factory. With clean lines and timeless details, these mid-century modern looks are here to stay. When it comes to your own comfort, your own body is the only North Star. Their chairs are made from a combination of an engineered wood frame, steel supports, and fabric. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! I went looking for a recliner to replace one that broke. Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. We can revitalize your living room, bedroom, or dining room with exceptional La-Z-Boy furniture. I was left no paperwork or documentation so when only a partial part delivery was made I had no way of knowing. The delivery crew was good, but in a hurry, so they left immediately. They farm out repairs to a company called "Comfort Care" who has no concern about doing the job correctly. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. A few weeks ago I heard a loud pop in the chair. | Updated on January 3, 2023 There is a La-Z-Boy furniture to fit every room in the house. Maybe for many it's not a lot but I paid over $1000 for this chair and for me that's a good sum of money and would expect it to last much longer than two years. Select. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." Select. We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. File a Complaint Complaint Details Note that complaint text that is. She gave us all the time we needed to find just the right chair. Lift Recliners. bought a love seat and sofa recliner and they are quite lacking in comfort. Enjoy double the comfort with our dualreclining loveseats. I bought a $1200 rocker recliner a little over 1 year ago. For example, high pressure, lame sales lines, disinterested sales people, etc. LA Z BOYs own website (www.furnitureacademy.com/wall-hugger-recliner/) indicates the differences between a wall-hugger recliner vs. other recliners is stated as, the amount of space needed between a wall hugger recliner and the wall is on average 4 inches. Use it before it's gone. The original delivery date was "approx end of May". No one could answer me. When we were satisfied with the choice, the price was way more than I expected. What part of lifetime is covered? So I guess my only options are to live with this major inconvenience or to sell them and get recliners that actually recline. They convinced us of Lazyboys famous good name, hence we paid $2800 for a couch and love seat being told of the guarantee. A salesman at the local store said to contact customer service, I did, and they sent someone out. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. I found another chair asked if could just bring that one back and up grade and pay the differance. Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. Getting it repaired has been a nightmare. Ended up customizjng with glider mechanism and metal handles. I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. Minh spent quite a while with us picking and choosing and designing. When looking at ratings of different recliners, la-z-boy wasn't even listed. store to find out how much longer . I said i never expected that a 4500 set would break in 8 mo and 13 months. La-Z-Boy Promo Codes | 30% Off June 2023 Coupons - CouponFollow The recliner is nice but the couch & loveseat are definitely not. Free Swatches | La-Z-Boy A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. Since they go in a small space they needed to be wall huggers or wall recliners. It's a chair. Get the best of comfort, style, and price by shopping La-Z-Boy recliners, chairs, and sofas at Slumberland Furniture. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. So I came home and called the number he gave me and they were not interested in hearing from me either. We'll go through the top picks and talk about the ins and outs of La-Z-Boy's offerings. You can be sure I'll never buy another product from them. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. Found a small flaw first time, but they took care of it easily and quickly. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. We filed a claim. Leather grade, size, firm to soft. She said when I purchase it. I had a set of rocking recliners delivered in July 2022. Linda brought the order to sign. That was June 8th, 2020. Josh said he's seen better and he's seen worse (?!) He said I signed a paper that allowed only 3 days from "date of purchase" to change my mind and make a return. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. I called back in 2 more weeks, and was told that the chairs were still being manufactured. I paid over $2000 for a recliner in 2018. So I went to them, designed purchased a large leather reclining sectional and reclining chair for our family room- $7,000 worth of furniture and warranty's to go along with them. Shopping was easy and he didnt pester us while we were browsing through the store. Crazy huh? Or take it back. Worst customer service ever. ( 3) Free shipping. forterms. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. Great experience at this store today. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. Add practical style to your bedside witha nightstand. Rebecca realized we were not high dollar customers. Then we got directed to a "district manager" Jonathon. Thanks for helping us get it done I wish all businesses offered your level of customer service Thanks Guys Mike and Tina. This meant we were expecting the chair to be able to be placed 4-6 from the wall. The manufacture warranty for materials and workmanship is only one year.. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. Overall, shoppers are happy with their La-Z-Boy recliners, especially with all of the customization options. Wanted to exchange one, would not give a penny credit towards a new purchase. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. The delivery people arrived on time and couldn't have been nicer. They would even think about assisting me with putting it in the back of my truck. She instructed me about all the makes and models and sold me a chair. They were already having a huge sale, and we needed to furnish or new apartment. After I went back to them again, they agreed to fix the leather on the back only and will dye it. Due to COVID-19, furniture delivery times are taking longer than usual. I will follow up with the review when I take delivery but the Corona Virus is pushing delivery dates back; I understand. Ordered a $3000 electric recliner in black leather. Negligence and unprofessionalism on their part has continued. I didn't really specifically seek out La-Z-Boy. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. When service was requested no date is set for repairs, they say a phone call will be made prior to them coming out. I am disappointed in Lazyboy. In the end, I'm quite happy with my purchase. If they really cared they would resolve the long wait times. The new chair is modern and comfortable of course. NYSE - Nasdaq Real Time Price. Otherwise, we were going to go elsewhere. Swore I would never go back to Lazy Boy. View Terms & Privacy. We noticed the clearance prices which were surprisingly affordable. Warranty service is not worth the paper it's written on. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. cart reminders) from La-Z-Boy at the cell number used when signing up. Indulge in comfort and style with La-Z-Boy furniture at NFM. I have purchased a number of recliners from Lazy Boy. Subsequently we noticed the other side not quite right and found the wood frame, holding the reclining rail, to be broken. Want to know which is the closest to your home?Take a look at the handy store locator for more information. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. I work with Patty when I shop at La-Z-Boy. This is not your grandfathers La-Z-Boy design. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. Whether you are searching for the perfect recliner for lazy Sundays or a new couch the entire family can enjoy, you can be confident in the quality of La-Z-Boy products. We are 55-60 age range . Market open. Today, August 12 I have been on hold so far 1 hour and 10 minutes. we bought a lay z boy electric couch and love seat three years ago. I wish I could send it back and start over. Everyone Was Very Pleasant, But, Their Company Has Struck Out. I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. On online or in-store purchases made with your La-Z-Boy Furniture Galleries credit card. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). 7 months and counting, and still no sofa. Most uncomfortable chair I have ever reclined in. I called for service, after waiting for very long time, and created a work order. I am not receiving notifications from store unless I call the store. Mom was so tired and he made our shopping experience so pleasant. Receive a personal style analysis with furniture choices just for you. The queue Once I got through to her she jumped right on the problem and made it right. Why does Laz-Boy show their recliners being make of plywood and solid wood when parts of my recliner is make of chipboard (same material they use for roofs) You would think for $2700 it should be make of a stronger material like real wood. The controller isn`t working. We were lucky to catch their 4th of July sale and got a great deal! The salesman stated he used to work at the La-Z-Boy store! Beware. Extremely comfortable! Took eight weeks to make and be delivered. I bought the Lazy boy chair thinking that it would last for some time since I thought they were well made. Called inquiring about lifetime warranty, apparently it's only for parts and it would be another $200+ for labor to repair. Your the best. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. I said fine but the company has been in business for a very long time and has a decent reputation and they kept repeating the 1-year warranty but could repair it for me at MY COST! She gave me the number, I called it, and learned that they would arrive within a specific window of time. They really work on pleasing you. Oh by the way, they no longer use this fabric. Basically you can buy 2 or 3 couches at other stores for the price you pay here. Customer service says they do not know when the part will be in. I would never shop here again, nor would I recommend them. Made in America too! The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. I'll more than likely be asleep within minutes of sitting down but technically I'll still be sitting. Update still not repaired 3mths later. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. LaZboy is good. Delivery was very simple. The last purchase was a leather sectional ($$$). Wow..Two Strikes. What a very expensive recliner or year and one month ago and it's already broken. Too much to spend on poor quality. The cushioning stuffing has gone flat. Upgrade your downtime with a stylishrocking recliner. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. Can't wait to actually sit in it. The repair tech looked at it and said that is how it is supposed to be and left. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. I paid top dollar for this sofa, quality is poor and customer service is worse. I have been trying to get my lazy boy rocker repaired for 9 months. If I didnt live so far from there store i would put it in the back of a truck and drop it on their doorstep So the customers could see what the furniture looks like and maybe i could stop some people from buying their crap. The delivery was on time and professionally installed. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. It is still the most comfortable chair I have ever been in, but the La-Z-boy is sure not living up to it's reputation or warranty promises. They really take the work out of the experience! Once received I was to call for service. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. Follow her on Twitter @ClaudiaAssisMW. Long story short, the brand no longer represents itself honorably. I have bought four LaZBoy chairs, two of them as gifts. The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. The Czech police have neutralised a man who barricaded himself in his flat in Ostrava this morning, having a bomb and a gun that he aimed at the officers during their intervention, regional police spokesman Tomas Kuzel has told CTK today, on Wednesday, May 30, 2018. They have a one-year warranty on their leather. Met my salesman Casey. The frame itself has just broken! Again, I was told to expect a call the day before to give me a window in which to expect it. Sad, just sad. As before, Sarah had the day off, so I spoke with a different agent. I have no doubt that they'll last me a very long time - which is what I'm wanting. duo has a lot to love. having to revisit all the LAZY boy purchases in the area. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! La-Z-Boy Remove filter Currently Refined by Brand: . La-z-boy has a stock of a number of quality Furniture items at an alluring price. Each time I had to hang up because I couldnt wait any longer. Some links on Slumber Search are referral links. She said the price is the price .No discounts. Got it home and sat in it for a couple of days and found the padding very stiff and uncomfortable. The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. You would be wise to steer clear of these stores. So glad we didn't also buy the highly overpriced sofa sleeper. It took 6 weeks to get the first available appointment for someone to come out, evaluate and submit his findings. We are so excited about our new furniture just in time for Christmas! I appreciated his attitude and professionalism. Receive a personal style analysis with furniture choices just for you. recliner that can be placed any closer than 8 from the wall. Delivery date continuously is pushed back.
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