We are sorry to hear of this issue. Hi Cece,Thank you for your review. Would you buy from them in the future? Appalling company. Unfortunately the wrong size was sent to that which was ordered. I purchased an expensive jacket from Surfdome recently, which turned out to be faulty.I returned it for 'inspection'.Surfdome said they were sending it back to the manufacturer.Several weeks down the line with no jacket or communication, I now get an email saying Surfdome have gone bust.So my expensive jacket is now apparently lost and I.m 200 out of pocket.Smalls claim court action will be forthcoming. totally recommend this place for surfbaorders, beach persons and other aspirants for water sports. *** Alex from the message below never contacted me, details were provided, having to try and get money back through bank***. I have used Surfdome a few times. Surfdome offers over 300 brands with a wide selection of streetwear, footwear, clothing , and accessories as well as winter sports equipment at competitive prices. Companies can ask for reviews via automatic invitations. So sad. Once i started buying from here. So please take note of the negative reviews - avoid this company. 150 out of pocket!!! Extremely poor customer service. Surfdome | ProductReview.com.au Delivery Ordering Payment methods, Cancellation and Stock; Returns & Refunds UK and International Returns; FAQ Frequently asked questions; Promotions & Offers Discount codes and . Marc Diprose email address & phone number | Surfdome.com Technical Surfdome has a rating of 2.3 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Ive emailed surfome multiple of times and no one has got back to me. I spent over half hour on hold yesterday before having to get on with work and am now 20 minutes on hold so far today. Product great (a wetsuit), but doesnt fit. Awful service - do not use this company! Ordered 3 items and it took over a week for the parcel to arrive. Worst experience, pad for order sent half of it got an email saying they had been taking over and how exciting it was, but they would not be fufilling any outstanding orders! Im 55 down, which is a significant amount to me. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Surfdome Service client - Surfdome Customer Service Whether you are CEO of a major corporation, have your own small business or are a freelancer: you always encounter things that you are not specialised in. I need surfdome to confirm order number as e mails have been wiped.There is no option for live chat as advertised and the e mail contact is a ridiculous q&a system that doesnt get answered. As I created my account after I made the purchase, there is no purchase record under my email account that I registered. A colleague will reach out to offer assistance.Alex - Customer Experience, Surfdome. Companies can ask for reviews via automatic invitations. We are sorry to hear of the issue with your delivery. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Consumers say: when can i get my refund?. I can confirm a colleague is currently investigating with the courier, once the investigation has been completed we will reach out to your with a resoloution.We apologise for this issue and for any inconvenience caused.Alex - Customer Experience, Surfdome. With over 300 of the world's best Surf, Snow and Skate brands. Read Customer Service Reviews of www.surfdome.com - Trustpilot May 31, 2021. Turns out all of the above are common faults with this particular product, which is extremely infuriating given its from a well known brand! Payment was taken from my bank. More. Hi Jackie,Thank you for your review. I sent back my order as did not suit. placed an order on 25 April and says that it was dispatched the following day. Hi Leesa,Thank you for your review. 50% OFF Get extra 50% off on flash sales Get Code QEGQHB50 Expires:Apr 30, 2023 25% OFF An further 25% off regular-priced items Get Code JANUARY25 Expires:Apr 22, 2023 25% OFF Surfdome es any online order coupons: 25% off selected items Get Code FEB25 Expires:Apr 24, 2023 ADVERTISMENT 20% OFF Find 20% off your surfdome es next pay Get Code NEXT20 Whether its the beach, the mountain or the street - we feel your passion. - shipped both bags back to Surfdome on 22.02 by paying 35 (PayPal gave me 25 back on 23.02) I now wait for an answer. Share . I would like this resolved as soon as possible. It goes against our guidelines to offer incentives for reviews. I've received an email about the takeover and tried shopping but honestly it's a hassle just to look. We are sorry to hear of this issue.Please provide with with your order details. Jumper is also not a genuine Northface. Replies to negative reviews in < 24 hours. Get it sorted. About Surfdome Information provided by various external sources Over 300 Surf, Snow, Skate and Outdoor brands with FREE DELIVERY* available on clothing, footwear, accessories & equipment. Have tried ringing only to be told 24th in queue. I ordered a backpack and was hoping to have it for this weekend We are sorry to hear of this issue.Please provide with with your order details. The skateboard is even better than expected and we will definitely order again. Brand Alley sent me an email asking me to contact Internet Fusion Group who say they cannot facilitate returns.Am unimpressed, to put it mildly. One company that wishes Halloween Costumes is online selling dresses as well as costumes for adults, kids, couples, and groups. The Reef fanning flip flops I ordered are ridiculously tight on the instep, I will have blisters for sure trying to break them in, I did send an email to Surfdome asking had they any looser ones but didnt hear back, so I am painfully trying to break these in and will prob have to try and get them stretched professionally! Surfdome discount codes - 80% OFF in May 2023 - Marie Claire UK $15 to get the shoes to me and $21 to return them. But they made it impossible so I received no service after hundreds of massages. We are sorry to hear that you have received and incorrect item. Get to know the best shop place your (online) order. I made my order on 24/4 (#10369919) and it was expected to arrive 5/5. Home Vouchers Activewear Surfdome Surfdome discount codes for May 2023 Get the best price on outdoor sports gear, clothing, accessories, and more with our 7 active Surfdome discount codes.. I have returned a wetsuit and have waited for 3 weeks to hear anything. After 5 weeks there is still no sign of my order. I can confirm that this was investigated by our warranty department and sent back to you with instruction from the brand on how to resolve the issue.We apologise for the delay and for any inconvenience caused.Alex - Customer Experience, Surfdome. Went to look for surf and snow gear and nothing on their website except swimwear or trainers. We are sorry to hear of this issue.Please provide us with your order number, a colleague will reach out to offer assistance.We apologise for the delay and inconvenience.Laure - Customer Experience, Surfdome. Reviewers complaining about Surfdome most frequently mention customer service problems. We are sorry to hear of the delay with your return. Livraison Douane et restrictions. Find out how we combat fake reviews. They sell quality products from reliable brands. Never ever will I order again at Surfdomewhat a horrifying and exhausting experience My order placed on 27th November is showing as despatched but it still hasn't arrived. Here are 8 tips for writing great reviews. Hi Cara,Thank you for your review. I ordered a surfboard. Not helpful. If possible I wouldnt give this company any stars they have been taken over by Brand Alley and are complete frauds. Your reviews contribute to a more transparent market and improve the reliability of companies. Share. I sent a pair of boots back on 19th April (they sent me wrong size!) Bought a northface jumper, wrong size sent, no returns labels inside. I've given up. Thank you. You can also contact through their social media pages. A package arrived very quickly but contained all of the wrong items (I received horse riding equipment that Surfdome does not even sell - apparently the warehouse is shared with a number of other shops and the customer care person made it sound like this was a recurrent issue). Can you please provide us with your order number and a colleague will reach out to offer assistance.Apologies for any inconvenience.Miguel - Customer Experience - Surfdome. Feels almost as if I was scammed by Surfdome. I want to return a swimsuit to Surfdome but after chasing round the internet and two customer service calls to Brand Alley I have reached a dead end. Contacted them and it's been months with no results. Went to look for surf and snow gear and nothing on their website except swimwear or trainers. We are sorry to hear of the issue with your return. We are pleased to share with you that BrandAlley has bought certain assets of Internet Fusion Group, the parent company of Surfdome.We look forward to welcoming you, perhaps for the first time, to BrandAlley, the UKs leading off-price premium & luxury ecommerce platform that specialises in offering our members up to 80% off many of the brands you are familiar with on Surfdome and so much more.We are aware that Surfdome currently has a global reach, and this is also our aim. Avoid! Weve got your weekday commutes and weekend escapes covered, whilst doing our best to protect our favourite places, so get out there! However, at present, we can only service our members in the UK and Ireland, but please bear with us for further updates on International Postage as it will be coming soon.We apologise for any inconvenience this may cause.Alex - Customer Experience, Surfdome. Order number above.Update - 3 days later, still waiting to be contacted. You will be contacted by email to verify your review. (order date: 22.2.) Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Disgusting robbers and they shouldnt be allowed to trade. DLA Piper It certainly isn't a surf shop anymore. Hi R Jones,Thank you for your review. Returned a pair of shorts for refund and was told to contact my bank for refund as Surfdome otherwise known as Brand Alley don't issue refunds. Where can I find Surfdome's contact information? I have advised a colleague to reach out to you with information on how to claim your refund for your return.We apologise for any inconvenience caused.Alex - Customer Experience, Surfdome. Hi Harry,Thank you for your review. I have requested a colleague to reach out to the courier for an update and revert back to you with the reply.We apologise for the delay and for any inconvenience caused.Alex - Customer Experience, Surfdome. Horaires d'ouverture (GMT) Du lundi au vendredi: 09:00 - 17:00 Franais Deutsch English (AU) English (GB) English (IE) English (US) Espaol Portugus I have been a customer with Surfdome for years now and sadly, have to provide a low rating due to the utterly appalling service that I received upon returning a pair of trainers that Surfdome sent me in the wrong size (their error.) If possible I wouldnt give this company any stars they have been taken over by Brand Alley and are complete frauds. colissimo n 8R430***** and I have no news please answer me and give me information Regards. 22, but we received it 2 days earlier. Contact surfdome who can only inform me of company politics and cant guarantee if we send the item back we will get a refund!!! There's many excellent surf shops so I'll be shopping elsewhere. Customer service: Nil. Can't believe such companies still exist. Two emails to Customer Relations have been responded to with "we will investigate with the coyrier" and then nothing further is heard from Surfdome. I'm currently still waiting for a call back today. Do not buy from them - a return within the window given by Surfdome was rejected claiming a technically after the Brand Alley purchase and only informed me after weeks of chasing.Brand Alley knowingly accepted my returned items in the knowledge they wont reimburse me.They only made me aware after Id sent back the items, if Id have known I would have kept them and tried to sell on. Hi Paul,Thank you for your review. . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I sent back my order as did not suit. 02 regarding my mail from 09.02 telling me there is no order (because they were using the wrong mail address) Absolutely diabolical customer service!! This was inconvenient but accidents happen, not a problem HOWEVER I had to send dozens of emails to get an update. I am still waiting for a refund I have requested a colleague to get in touch to offer assistance.We apologise for the delay and for any inconvenience caused.Alex - Customer Experience, Surfdome. It seems a big scam. they cut me off live chat. We are sorry to hear of the issue with your order.I can confirm this order has been marked as delivered on the couriers tracking on 05/05/23.I have requested a colleague to reach out to offer assistance.We apologise for any inconvenience caused.Alex - Customer Experience, Surfdome. Ordered on the 9th of December , arrival was supposed to be on the 19th but they have not even dispatched the items and I am unable to track them online as it keeps giving an error message. There is no way to reach this company, the customer service is shocking, this is less than ideal before Christmas!! However, at present, we can only service our members in the UK and Ireland, but please bear with us for further updates on International Postage as it will be coming soon.We apologise for any inconvenience this may cause.Alex - Customer Experience, Surfdome. Order re sent and arrived next day, however part of the order is missing. Hi Neil,Thank you for your review. Won't be ordering from surfdome again. Replies to negative reviews in < 24 hours. - due to no response I wrote another mail on 29.01 I tried to click track my order in my email but the website always redirects me to the homepage. We made an overview and subdivided them into categories so you can easily find a company that offers what you are look We made an overview of all the telecom providers available. Customer service writes that unfortunately, it is impossible to solve my problem. I am still waiting for a refund, for a Patagonia Coat I returned which was super expensive!! Real shame to see such a prominent surf retailer disappear. I asked for a return + refund and no response. I have requested a colleague to get in touch to offer assistance.We apologise for the delay and incovenience.Laure - Customer Experience, Surfdome. My failure to do so has already cost me 45 minutes.After I posted my review Surfdome got back to me and said a colleague would "reach out" to tell me how to process a review. And not one apology or anything trying to solve my problem or to keep me as customer. Hi Lindy,Thank you for your review.I am sorry to hear of the issues with your order.Please do provide us with your order number and I will have a colleague reach out to you.Apologies for the inconvenience caused.Stephen - Customer Experience, Surfdome. One board arrived all well, but the second board never arrived. Now they are saying I can get it on the 30th of December. - watend to make a call the support number *******042 > does not exist - due to no response I wrote a third mail on 07.02 with an explicit request for the label and not again some link What are Surfdome's social media pages? I'm out 70+ because you can't be bothered. I see they've been bought out and the website is nothing to do with what Surfdome used to stock. Hi Lisa,Thank you for your review. Surfdome strives to provide its products at affordable prices while maintaining a customer service department to attend to customers' needs. - got feedback by customer service (Ryan) on 11.02 regarding my mail from 23.01 with a link to the failing system - no trying resolve the issue at all It goes against our guidelines to offer incentives for reviews. It arrived withing 2 days from ordering. Prom season is here, and you deserve to look and feel amazing for your big party! 45-minute queue, next in line, disconnected. Here are 8 tips for writing great reviews. We are pleased to share with you that BrandAlley has bought certain assets of Internet Fusion Group, the parent company of Surfdome.We look forward to welcoming you, perhaps for the first time, to BrandAlley, the UKs leading off-price premium & luxury ecommerce platform that specialises in offering our members up to 80% off many of the brands you are familiar with on Surfdome and so much more.We are aware that Surfdome currently has a global reach, and this is also our aim. They say that's only for E.U., even though it's highlighted on U.S. site. Unfortunately Surfdome went into administration on 28th April. I am still waiting for a refund, for a Patagonia Coat I returned which was super expensive!! Products used:Smartwool, mons royale, fjallraven. Suggested companies are based on peoples browsing tendencies. We are sorry to hear of this issue.Please provide us with your order details. Unbelievable, especially when the wrong item was sent in the first place. Tip for consumers:Do NOT order from Surfdome. - received my money back on 16.03 > almost exactly 2 month after I order two simple bags for a surfboard As the saying goes it is good to talk. This is exhausting and infuriating and illegal and unfair. Read real customer ratings and reviews or write your own. The Chat bot won't recognize the order number. From surfing your local break, free-riding in the backcountry, Returned the pair completely unused, tags and plastic intact, and ordered a larger pair of the same brand. Paid for postage. Our customer service team is here from 8am to 8pm GMT Mon - Thurs, 8am to 6pm GMT on Fri and 9am to 5pm GMT Sat- Sun and you can call us on our international number +44 208 795 1218. Update- I've been back and forth with Arif from Surfdome. Hi Mrs Watt,Thank you for your review. Misleading and no service. We also ensure all reviews are published without moderation. - got feedback by customer service (Miguel) to feel free to send the package back on own cost Or is a pub still the best place to meet someone? They take good care of the environment and in 2016 they eliminated 14 tons from their supply chain. We surf and skate. I am really disappointed and cant believe I still have not got my money! (billabong/ripcurl/santa cruz etc..) All c**p like Ralph Lauren. Returned my order 8289092 before Christmas via Hermes with the label provided by Surfdome but still no acknowledgement of my return and no refund. Surfdome please contact me with a link for urgent help. They don't respond well and are very unprofessional. Start by reading all reviews about these energy comp Of course, we want to keep you updated on all companies and the services, quality and prices they offer. My failure to do so has already cost me 45 minutes.After I posted my review Surfdome got back to me and said a colleague would "reach out" to tell me how to process a review. So if it does please contact me: hydimay.gmail.com (the review will not allow me to put in the @ symbol). I would like to encourage a review of Evri as a delivery company as they are not fit for purpose. I ordered a bikini on 26 April which arrived quickly. Brand Alley has taken over Surfdome and there are no means of returning. Returned item was not refunded three weeks after return. Loved Surfdome, spent a fortune with them over the years. They say to contact them via email phone or live chat where is their live chat? I dislike the fact that they uses royal mail for delivery because royal mail did not even attempted to redeliver my package when no one is in the house to receive it. 22, but we received it 2 days earlier. Can you please provide us with your order number and a colleague will reach out to offer assistance.Apologies for any inconvenience.Miguel - Customer Experience - Surfdome. to making use of our urban playgrounds. Backed by the National Science Foundation, HorribleExperience - never received my order, Appalling service on returning an item from overseas, they do not value customers. Hi Alice,Thank you for your review. Anyone can write a Trustpilot review. Whether its the beach, the mountain or the street - we feel your passion. For years it was my go to shop. Avoid! Decided to try to contact them, emailed 5 times waited on phone for 1 hour only to be cut off. - answered Miguel on 09.02, that the issue still exists The whole thing has been thoroughly frustrating. You should use a delivery service which will try to redeliver the package for like 2x or 3x before it will be returned to the sender. Retours et remboursements Instructions et garantie. Jumper is also not a genuine Northface. With over 300 of the world's best Surf, Snow and Skate brands. Hi Nix,Thank you for your review. Absolutely devastated :( I absolutely loved surfdome and usually bought loads through out the years. Find out how we combat fake reviews. Surfdome contact information? Knoji It's now 9th May and I've still received nothing. Easily the worst service i've ever experienced. I ordered Billabong Salty Dayz 4:3 wetsuit, which is great! Brand Alley sent me an email asking me to contact Internet Fusion Group who say they cannot facilitate returns.Am unimpressed, to put it mildly. Not sure why Brand Alley would buy out an online surf retailer, stop selling everything surf related and try and sell Surfdome customers brands that they are not interested in. Products and Services. What I received in the mail was a larger and different model that was not compatible. Isnt it better to save up or is a loan a good idea? Companies can ask for reviews via automatic invitations. Hi,Thank you for your review. Reviewers complaining about Surfdome most frequently mention customer service problems. FAQ - Surfdome Service client So you take over a company and screw their customer base because there is a loophole that lets you? I will not be using Surfdome again after this. . I have sent countless emails and have been ignored every time. I wanted to make others aware of this situation. I will have to take this up with my payment provider as they now have the goods and my money. I ordered a watch on the 18th June 22 it is now the 21 August and I have still not received my watch. Return Claim Made: No; Like. Your experience matters. - got feedback by customer service (Miguel) on 16. I've tried to return, and well within the time limit, only to be redirected to Brand Alley, which says it has taken over Surfdome and will accept the return but can not refund. Surfdome sent me the wrong surf skateboard and it turns out many customers run into the same situation. - wrote an e-mail with my issue on 23.01 Only to be ignored no contact from Surfdome no help. Supposed to be for a trip on the 26th so extremely disappointed and wont be using this website in the future._____Update:There is literally no way to contact them directly - no phone call or live chat even though they claim so. Commander Mthodes de paiement et annulation. Find out how we combat fake reviews. Follow to get Surfdome's best codes & discounts. Placed order and received on day expected.Great service excellent price my order was on sale and I was given an extra 10% discount as I had not placed an order in a while, this was very good as I have found most companies dont give a discount on sale items. They don't even answer me anymore although they already agreed to give me money back after I send them the product. They have variations for each age gro As a lady that is fashion-conscious and forward-thinking when it comes to style and accessories, especially bags, you might have been searching for Have you been searching for a fashion and beauty store operating online? I have enquired severaltimes and am met with an auto response. The product variety and quality is 10000 times better than what we could find herr in the UAE. It is my first time and will be the last time using Surfdome. We have requested a colleague to get in touch to offer assistance.We apologise for the delay and inconvenience.Laure - Customer Experience, Surfdome. This is both worrying & so disappointing. We are sorry to hear of the delay with your return. The order was delivered in just few days. Stay away We are sorry to hear of this issue.I can see a colleague has assisted with your order and provided a soloution.We apologise for the delay and inconvenience.Laure - Customer Experience, Surfdome. Delivery Customs and charges. You have to meet many requirements and the interest can be pretty high. However I had to return several items from my most recent purchase & now, more than three weeks since I sent the returns, there is still no sign of my refund. Great deal, on the snowboarding boot I bought. Replies to negative reviews in < 24 hours. I have emailed 3 times over the past week with supporting documentation but still no reply. - created a return request on 23.01 (one of the bags didn't fit) I issued back the wrong items on 28th April. Ordered (number 8472361) a pair of snowboard bindings which ended up being too small for a wide board. Gone downhill massively from how they used to be. You can contact via their contact page. I bought some shoes, returned then because they were too small.A couple of days after I got an email to say the company got bought out and although my return was accepted, I wont get my money back (or the shoes). Personally I would not even give them one star but could not write a report unless i gave one star. Christina C. Follow Christina C. Damaged Surfboard + Bad Customer Service All rights reserved. Good conditions, good prices. Requested a returns code for the first order but no email came through and to top it off no-one is answering the phone in order to get this sorted. Hi Jackie,Thank you for your review. I am still owed a refund, after months of waiting. Called customer service. Have emailed no response same as everyone else and tried calling yesterday but gave up after holding for 45 minutes. Weve got your weekday commutes and weekend escapes covered, whilst doing our best to protect our favourite places, so get out there! Genuinely gutted that they've ruined what was a great site. Additionally, additional information can be found on customer service page. You are being re-directed to a so called Dutch store. If anyone from surfdome can look into this the order number was 10370706. Whether its the beach, the mountain or the street - we feel your passion. I cannot believe this has happened, and how Surfome has completely ignored my multiple of emails I have sent!! We are aware that Surfdome currently has a global reach, and this is also our aim. Anyone can write a Trustpilot review. Ever since, 8 months have passed, I am trying to get my money back or the right goods. I am in email exchange with Surfdome customer service for the last 5 weeks and their response is that FebEx is not responding to them very poor. We are sorry to hear of this issue.