If youre unsure whether you set up additional security methods, enter the sign-in URL in your internet browser on your mobile or desktop device and enter your username and password. Some restrictions apply. Small differences between your device clock and the network clock can cause issues. Okta Verify Does Not Work on My New Device The Okta Verify enrollment QR code appears on the screen. When I first registered on okta I choose okta verify for virtual code, I received QR code and it worked fine. SOLUTION The following video shows how to set up Okta Verify on a new device. The date and time on your device are set to automatic. For details, contact your companys help desk. But when unfortunately deleted the app from Android it requested same QR code which I don't remember anymore. You might have to confirm your identity with a security method. Solution Your Okta Verify account might still be tied to your original app installation. In a browser, get a new enrollment QR code for Okta Verify. Okta Verify features are available based on configurations made by your organization. These are some possible solutions: Set up Okta Verify on your iOS device by signing in to your apps dashboard, You still have the old device that you registered with, If you dont have other security methods set up and can't access your company's, From a browser, sign in to your organization's, Click the arrow next to your name and go to. Cant add my existing account to a new or existing device, Cant sign in with Okta FastPass in Incognito mode, Okta Verify keeps generating a code although Im not looking for a code to sign in. If you already use Okta Verifyand want to set up your account on a new device, it might not be enough to just install the app on the new device. The clock on your device must be in sync with the time maintained by your cellular providers network. The six-digit code is one way to authenticate. Tap, If you dont know how to obtain the QR code, tap, If prompted, allow push notifications on your device so that you can approve future sign-in notifications without opening the, If prompted, enable Face ID or Touch ID. Okta Verify is now set up on your device and your account is available in the app. Some organizations configure user access so that you can have only one device set up with Okta Verify at a time. Install Okta Verify and add an account. Various trademarks held by their respective owners. If your problem persists, contact your organizations help desk. You need the code only if you selected the Okta Verify code option in the authentication window. Follow the instructions on the screen. Task 1. See Restore Okta Verify on the same Android device. First, you might have to remove your existing Okta Verify enrollment either from your device, or from the Settings page of your organization's apps dashboard. These are some possible solutions: If your problem persists, contact your IT admin or help desk, or restore your account. The sign-in page tells me to enter a code from the. Click the arrow beside the Okta Verify icon or Verify with something else to see what other security methods are available. 2023 Okta, Inc. All Rights Reserved. The performance of your phone is not affected. After you close Okta Verify, the code is no longer generated. The Extra Verification or Security Methods section appears only if your organization configured this option. Okta Verify features are available based on configurations made by your organization. Installing the app on the new device or reinstalling the app on your current device and adding the account back might not be enough. Android Devices CAUSE When a device is enrolled in Okta Verify the account is tied to the application and device. Installing the app on the new device or reinstalling the app on your current device and adding the account back might not be enough. I can't sign in to my account even if I approve the push notification sent to my device. https://platform.cloud.coveo.com/rest/search, https://support.okta.com/help/s/global-search/%40uri, https://support.okta.com/help/services/apexrest/PublicSearchToken?site=help. In Incognito mode, when I click Sign in with Okta FastPass, Okta Verify doesn't launch. 2023 Okta, Inc. All Rights Reserved. This topic is for users who already have an Okta Verify account on a device. Your Okta Verify account might still be tied to your original app installation. Tap, If the following screen appears on your browser, click. The performance of your phone is not affected. You can start using Okta Verify to sign in to your organization's resources. Add your Okta Verify account on a new iOS device from the Dashboard Various trademarks held by their respective owners. I set up Okta Verify, but at the end, the green checkmark didnt appear, and I got an error on my device. The six-digit code is renewed every 30 seconds. First, you might have to remove your existing Okta Verify enrollment either from your device, or from the Settings page of your organizations apps dashboard. Click Set up to confirm that youre setting up Okta Verify. Then, you can add the account on the new device. See Restore Okta Verify on the same Android device. Go to your device, download the app from the Apple App Store and install it. Learn how to troubleshoot Okta Verify problems. 1 like Navin Dondapati (Customer) Edited by Varun Kavoori September 5, 2018 at 1:27 AM Eric, Okta verify Android. Ensure the code is shown on another device such as a laptop or desktop. Ensure that your network connection is stable. Setting up Okta verify with new phone and computer After you close Okta Verify, the code is no longer generated. Even small differences between your device clock and the network clock can cause issues. Task 2. How to Setup Okta Verify on a New Device If you authenticate with Okta Verify push notifications, you dont need this code. Replacement devices will require a re-enrollment in order for the push notifications and codes to work. Based on your organizations configuration, one of these sign-in windows appears. If youre a new user who wants to set up Okta Verify for the first time, see Set up Okta Verify on iOS devices. Troubleshoot Okta Verify on Android devices | Okta The date and time on your device are set to automatic. The Okta Verify app generates this code every 30 seconds when you open it. If you already use Okta Verify and want to set up your account on a new device, it might not be enough to just install the app on the new device. https://platform.cloud.coveo.com/rest/search, https://support.okta.com/help/s/global-search/%40uri, https://support.okta.com/help/services/apexrest/PublicSearchToken?site=help, Restore Okta Verify on the same Android device, I have a new device, but I cant add my existing, If you lost your original device, sign in to your. The clock on your device must be in sync with the time maintained by your cellular providers network. If your problem persists, contact your help desk or try to restore your account.
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