button. Will there be additional charges on my order? The order number will appear in one of the following formats: ES12345678 or TD0012345. See Estimated Completion Dates for Each Step in the Process. It may take a few moments for this transaction to appear in your account. They sent me the upgradded model of the same scooter, which they were selling for $1,995.00, at not extra cost to me. While Discover My Mobility has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Contact us. Top Mobility - Shipping Policy Note: Please allow at least one business day for . Track Order; Track Order Enter your order number and zip/postal code to find your order. www.topmobility.com is using a security service for protection against online attacks. In the event you do not receive this email showing your tracking information please call us at (866) 868-9694 The entire scooter with the battery is 66 pounds, not 48. it cannot be taken on board as a carry-on. No tracking, no instructions, missing parts, poor accessory packaging with damaged accessories, grumpy service rep. A bit of false advertising, too. This account has been verified by Discover My Mobility customer service / representatives through our verification process. will determine the appropriate carrier for your We purchased the air hawk for $1987. Please enable cookies on your browser and try again. October 2021 contacted Discovermymobility.com to ask about the compatability of the leade acid battery charger with the new $600 upgraded lithium batteries I was purchasing. When, it did not come in 2 weeks, I called them. Digital River is a registered trademark of Digital River, Inc. time only. Below is a listing of all the items you've ordered from Spinlife and their status. order? WHERE??? Copyright Track Order Tracking! NSM National Seating & Mobility are typically processed and shipped within one We use this lift at least twice a day for a person with parkinsons. Tracking a Mobility order (new wireless device): After you place your Mobility order, you'll receive a confirmation email with your order number and a link to track your order. Eagle HD Heavy Duty Power Wheelchair by Discover My Mobility day) is required for processing in-stock orders. Comes with two batteries, charger, 2 wireless remotes, even an elastic plastic cover for the control box. Check Order Status - AT&T Wireless Customer Support Get Deal WebDiscover Your Mobility Tracking Coupon, Coupon or Promo Codes. MyNSMOrder.com is where you go to track your order with National Seating & Mobility. While Discover My Mobility has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. Bought the Optimus. This is a multi-location business. Order number. Content Hub . I ordered scooter trailer 1.5 month ago. I asked if there was a problem and she went into a tirade about the computer. Business Profile Discover Your Mobility Medical Equipment Multi Location Business Find locations Contact Information 66 E Ten Mile Rd Hazel park,. BBB is here to help. The Remote Control Feature Of The Tech 4 Offers A User The Freedom To Do A Great Many Things That Can Not Be Done Without The Remote Feature. Desired outcome: If you have a charge on your recent billing statement with a description such as "DRI*" "DRI" or "Digital River" and do not recognise this charge, please look up your order using your email address and the last 4 digits of your credit card. The service requires full cookie support in order to view this website. Because of our relationships with the manufacturers we are able to offer BBB Business Profiles may not be reproduced for sales or promotional purposes. perfect condition. The company provides a physical address, phone number, and email, as well as social media account. It took forever with me listening to the service person type. Discover My Mobility has claimed the domain name for discovermymobility.com for a long time, which suggests that the website is established and has a history of being in operation. They told it would be shipped in 4-6 weeks or I can cancel the order. Discovermymobility.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. DO NOT BUY FROM THEM BEFORE READING REVIEWS ! How will I know my order has been shipped? As a result, only 0% of 12 complaints are resolved. Getting a run around as to who can even fix it and I have paid for it. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Discover My Mobility, Discover My Mobility earns 91% level of Trustworthiness. Currently, the Matrix CF is on PRE-ORDER status. I bought a mobility scooter from www.discovermymobility.com and it is very difficult to turn. Now, the steering column has sheared off (see photo). *Oh let me not forget you have 30 days to return it but if you do decide to return it the company must receive it before the 30th day They do not care if you are satisfied with the product. Discover Your Mobility 2.0 16 reviews | Medical Supplies | Hazel Park, MI 48030 United States 66 E 10 Mile Rd, Hazel Park, MI 48030 United States Call business https://www.discovermymobility.com/ Consumer Goods Closed now Facebook Suggest edits Top Consumer Goods in your area Taylor Optical Supplies 5.0 This scooter came to me on my birthday. Thats my issue. Grow your business. Discover Your Mobility, Inc. Company Profile | Hazel Park, MI I called to check on an online order made 3 days previously. Beat local competitors. shipment, depending on your choice from the From evaluation to delivery, we will ensure the process is seamless as we customize a mobility solution . Ship to ; Customer Service I ordered a $1495.00 3-whelled scooter a few years ago. Additional time (typically one business And the company makes it financially impossible to return it if you aren't happy with it, so their return policy is crap. Why didn't they call me and ask if a substitute was ok? Click here to get notifications about new complaints of Discover My Mobility. I called this company several times. Check the confirmation email we sent you. Site Designed and Developed by 5by5 - A Change Agency 2023, View Our Response to Supply Chain Disruptions Here, See Estimated Completion Dates for Each Step in the Process, Get detailed information on what's going on behind the scenes with your order, Find your local NSM branch contact information, Download your NSM Welcome and Delivery information packets. Free shipping on all orders from California, Buy Now Pay Later with Affirm, Klarna or PayPal, Same Day Shipping and 30-Day Money-Back Guarantee. Powered by AfterShip. Find the worlds largest online Mobility Store with the absolute largest selection of handicap mobility scooters, wheelchairs, patient lifts, ceiling lifts, pool lifts and more. Need to find a different location? You sent a payment of $1,699.00 USD to Discover Your Mobility (*****************) If you do not know your order number, please enter your email address or phone number below to have a list of your 10 most recent order numbers sent to you. Whether standard delivery Please enable JavaScript on your browser and try again. Don't know your order number? Tracking I find it deceptive that they omitted this very vital issue in their video. Home; Discover your mobility coupon; Filter Type: All $ Off % Off Free Shipping . See what our customers say Universal Parcel Tracking - Global Package Tracking So how is the user supposed to sit at the table for meal?? Easy, done. I just saw your comments on discover mobility I plan on having on That the lift be completely replaced and the homeowner be compensated for his discomfort sitting on a lift waiting for fire dept to remove him in the middle of the winter. Be honest with customers Tell them the truth, Ridiculous Refund Issue, Did not send the order and no refund, Read full review of Discover My Mobility and 1 comment. In early summer 2022, the steering rods fell off and my husband had to do the repair himself with the parts parts sent by the company. Listen to this episode from The Tim Ferriss Show on Spotify. We've got your back with an industry-leading warranty on every Oracle Mobility product. Find company research, competitor information, contact details & financial data for Discover Your Mobility, Inc. of Hazel Park, MI. The User Manual is comical; I cant understand why a company would go to great lengths to build a chair that is supposed to be good, then provide a user manual translated from Chinese by someone who probably earned a low D in their Chinese to English translating class. To track your order, enter your order number and the phone number or shipping postal code used to place the order. Note: Click Any Photo To Enlarge. The Easy Travel Foldable Scooter $1,699.00 USD 1 $1,699.00 USD. Ordered a mobility scooter on 5/28/21 for $1, 795, invoice #615946. Discover Your Mobility Coupon I hope you can help get this matter resolved. Orders are processed in the order they are received. Most Orders This comment was posted by a verified customer. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. As the receiver, it is your responsibility to track your order.Please go to the corresponding website to tracking your shipping status as per the shipping tracking no offered by ZonDoo service team.And you're welcome to send us emails to service03@zond-tech.com if you have furhter query or concerns about your shipping and order status. Whether you purchased your mobility equipment from us or not, SpinLife can help you I didn't want nothing or no one to touch my new scooter. Brought to you by Eight Sleep's Pod Cover sleeping solution for dynamic cooling and heating, AeroPress 3-in-1 coffee press for delicious brews, and Athletic Greens's AG1 all-in-one nutritional supplement. I feel I shouldnt have to apy those fees because the site should have noted it was difficult as people have different levels of disability. We watched all the videos before purchase to be sure it would be what I needed. If you are unable to find your order using your email address and the last 4 digits of your credit card . We found clear and detailed contact information for Discover My Mobility. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ComplaintsBoard.com is a leading complaint resolution website on the Internet. www.topmobility.com is using a security service for protection against online attacks. Less than ideal surfaces it feels like I'll tip over. I purchased an Optimus scooter in September 2021. Please note that the number of days quoted for Merchant Discover Your Mobility ***************** ************Invoice ID ****** Description Unit price Qty Amount The lady who eventually answers is very helpful but seems like she has no backup. The "Lexis Featherlite Folding scooter" arrived in good time and properly packaged, but I've called three times for the accessories ordered, sent two customer service requests on their website with zero response, and still do not have them all. I would urge all never to do business with Discover Your Mobility. On multiple occasions the rep lied flat out to me and now, I am looking for another company to do business with in the future, Desired outcome: The non adjustable air height is way too high to allow the chair to park under any normal height dining room table. Proof of service due by 9/15/2022. Be honest with customers Tell them the truth. We want to make sure you get your items as soon as possible. Now the lift is repaired installed. I have called the company and they told me to call EWheels for answers, they wanted a video of the issue which I can't figure out how to send. I ordered a $1495.00 3-whelled scooter a few years ago. This complaint was posted by a verified customer. Forgotten your password? The service requires full JavaScript support in order to view this website. en_US. Hi. But beware -- that is after a 20% restocking fee and S &H. So, you buy a $1k mobility device -- and pay $300 for the return. Ki Mobility - Order Tracking Wireless orders Use our automated system: Call 877.782.8870 and follow the prompts. Our system automatically sends your tracking information directly to your email address allowing you to track your delivery giving you information such as delivery date, shipping date and any important updates regarding your delivery. Discover your mobility was to send a new one. They refuse to respond and do not pick up the phone when I call. The companies customer reviews sounded terrific - but I wonder how many are real. We Freight Shipping (Truck Freight) Heavy items (anything over 150 lbs), bulk-freight, and pallet truck items and custom fabrication made-to-order items may have longer shipping lead times. Return policy horrible! DON'T GET FOOLED BY CHEAP IMPOSTERS AND LOOK-A-LIKES. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. No refund, no order. Quick Why? I experienced issues with opening it and had to send it back a few weeks later. Will not issue a refund for a cancelled order. Desired outcome: Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Be sure its what you want before ordering! TRACK AN ORDER PLACED ONLINE *Order Number: *Billing Zip/Postal Code: Submit TRACK AN ORDER PLACED IN-STORE *Order Number: *Shipping Zip/Postal Code: Submit Ship To . Discover Your Mobility Reviews, Ratings - Birdeye This lift carries a one year warranty from who. DRI*DigitalRiver Customer Service - Find Your Order BBB Business Profiles generally cover a three-year reporting period. Track Your Order - ZonDoo E-Mobility Docket (#1) PETITION FOR REMOVAL from Eighth Judicial District Court in and of the State of Nevada, Case Number A-22-854271-C, (Filing fee $ 402 receipt number ANVDC-7020164) by Discover Your Mobility, Inc.. business day. Thanks for your understanding and patience. Discover Your Mobility in Hazel Park, MI - YellowBot Invite a friend! Claim it now! Reeves v. Discover Your Mobility, Inc. et al - UniCourt After more than a week, I called to find out when I could expect the new scooter and was told that they were out of the black model and it would be a few weeks until it came in. Discover My Mobility, Mike Woods, Michael Woods, Formally called Planet Mobility Rip-off return policy and past convictions for Fraud Hazel Park Michigan Print this Report Your package may be delivered to you either by the local post office or a local courier service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. MyNSMOrder.com is where you go to track your order with National Seating & Mobility. *CUSTOMER IS ALSO RESPONSIBLE TO PAY %10 percent of the purchase price to return, since they wont be able to resell and will only sell the parts. Sent email and called and nothing. Oh, I have Parkinson's which is why I bought the power chair from them.. Just ordered my second eagle HD powerchair, 5 stars for me, the eagle hd is the best chair i have ever owned, lots of power, many miles of full charge, folds up for easy loading and unloading, the price is good for what you get, wanted another one to keep in my truck and the other to ride around my house and visit my neighbors, great job here Mr Mike. orders, including United Parcel Service, Federal Note: it can take up to 48 hours . As a result, only 0% of 12 complaints are resolved. Providing expertise and quality products for over 20 years. Purchased the EW-46 mobility scooter for my dad I. Recent updates make it more user-friendly and informative so you know what's happening with your order throughout the process. Tracking numbers are assigned to packages as soon as they leave the distribution centers. Price is great. Cons: Shipment has been delayed for the past 5 months. Trustworthy and Reliable - Get Caught up in The Matrix and Re-Discover Your Mobility! United States Warehouse: 1100 Broadway Mall, Hicksville, NY 11801, United States Canada Warehouse: 810 Chemin du Golf, Verdun, QC H3E 1H4, Canada Australia Warehouse: 150 Jedda Rd, Prestons NSW 2170, Australia Poland Warehouse: Aleja Krakowska 189, 05-552, azy, Poland.. KUGOO Brand Exclusive Distributor in Turkey: Go Tek Akilli ve Teknolojik rnler ltd sti *Customer is responsible to pay for getting it shipped out Enter your Order number and ZIP Code. This review was chosen algorithmically as the most valued customer feedback. That is a direct quote. Dont get me started on the cheap plastic bracket on the umbrella holder that broke when I tried to install it. Select the Correct Model and Color We want to make sure you get your items as soon as possible. Store 8746 Kimball Ave Chino, CA 91708, USA (949) 529-8258. info@oraclemobility.net . I guess if there was a world in which the user wants the back of his shoulders to be lit up, this would be an acceptable place to mount the light. Recent updates make it more user-friendly and informative so you know what's happening with your order throughout the process. This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. Learn more about Birdeye. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The complaint is the apparent unethical practice of "convincing the customer to short out expensive batteries so they can come back and buy more". Need to file a complaint? *When delivered its literally boxed inside on a women Planck you have to maneuver through, that someone needing this scooter wont be able to do in their own. Discover My Mobility: Reviews, Complaints, Customer Claims Please put in your trackingnumber in the field below. To track your order, enter your order number and the phone number or shipping postal code used to place the order Order number Phone number or shipping postal code Check status For example Id have to pay aside from shipping another $500 to return it which means I working receive my entire purchase cost price refunded. I have a disability an needed a scooter bad a foundation meet my needs to pay for a scooter. Kugoo Electric ScooterCreate Your Own Journey, United States Warehouse: 1100 Broadway Mall, Hicksville, NY 11801, United States, Canada Warehouse: 810 Chemin du Golf, Verdun, QC H3E 1H4, Canada, Australia Warehouse: 150 Jedda Rd, Prestons NSW 2170, Australia. I would for them to give me a phone number and name of a repair technician to fix this also, send me my invoice, without a run around. How BBB Processes Complaints and Reviews. You can depend on your NSM Care Team to be efficient, knowledgeable and reliable. Orders placed on This will surely increase the credibility of your complaint. I would for them to give me a phone number and name of a repair technician to fix this also, send me my invoice, without a run around. Youre basically on your own once its been shipped out. Read full review of Discover My Mobility and 9 comments. in the continental United States. If you need to change or cancel your order, please contact us immediately because we process and ship orders fast. I researched pool lifts until I found the Triton Pool lift from Discover Your Mobility. I just received my Matrix power chair. The instruction manual is not very detailed. As is turns out that is NOT true. ORDER PROCESS 1. I returned it with proper RMA, via UPS and was told that the batteries were fried. Lightweight battery did not fit, so they did send me a replacement after I mailed back the bad one. Purchased a P50 lift from this company and it arrived damaged. From inquiry to installation, we are committed to providing transparency, communication, and expertise for both new equipment and repairs. I also needed a replacement battery. NSM National Seating & Mobility Discovermymobility.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. When will I receive my Order Number. View the Current Status of Your Order. locate and purchase the part you need and even provide nationwide repairs in your I told her, trying to explain why I was on edge, that I had received a diagnosis of Stage 4 (end stage) cancer the previous Friday at which time she cut me off screaming "Just because you're dying doesn't give you the right to be an a$$hole." My SpinLife Orders The parts arrived damaged go figure. Get the latest business insights from Dun & Bradstreet. I need an extra push on gravel, grass. SpinLife is the only national retailer with our own network of technicians, so you She started to verbally attack me. As a matter of policy, BBB does not endorse any product, service or business. 03/02/2023 I have ordered 2 Air Hawks from them (one for upstairs and one for downstairs and outside), and I've been really happy with their product and service! I was told that they were getting ready to call me, the one I ordered was out of stock but asked if it was OK to send me a different model, to which I agreed. I would be buying new batteries is a short period of time. Eric Cressey (@EricCressey), MA, CSCS, is president and co-founder of Cressey Sports Performance, with facilities in Palm . Hes been extremely unhappy and well the website doesnt provide much information that maybe actually needed for a customer now that is too late for my family. So, when ordering, please make sure you select the correct model and color for your item because we cannot modify your order(s). Customer Reviews are not used in the calculation of BBB Rating. If you have a charge on your recent billing statement with a description such as "DRI*" "DRI" or "Digital River" and do not recognise this charge, please look up your order using your email address and the last 4 digits of your credit card.If you are unable to find your order using your email address and the last 4 digits of your credit card, please look up your order using your order number and password. Can't handle gravel, dirt, wet weather, etc. I have sent emails several times letting them know the situation. exclusive styles and colors on lift chairs, scooters and power chairs. This site uses cookies to enhance its security to maximize user experience, including enabling personalized advertising and content based on your browser habits and allowing us to analyze usage so that we can . Discover Your Mobility Coupon. On their web site it shows that they have repair people here in WA and close to my home this one reason I bought it from them. Orders delivered within the 48 contiguous states should arrive in 3 - 7 business days, depending on delivery location and product availability. KUGOO Brand Exclusive Distributor in Turkey: Go Tek Akilli ve Teknolojik rnler ltd sti, 2023 Kugoo Mobility Search for your order Go to My orders. The use of a free email address for contact on discovermymobility.com may be a red flag indicating potentially unreliable or fraudulent activity. I waited 6 weeks, no shipment was made, I called in and they told they do not have it in stock. Track Your Mobility Scooters Orders | Top Mobility Shipping Policy Shipping Methods, Rules and Costs Shipping to Canada International Shipping Oversized Products Tracking Your Order When can you track your order? Add our return shipping of $238 and it cost $870 to test the chair. The rep told me that I did NOT need to get a lithium battery charger with my upgraded lithium batteries becuase the TZORA brand scooter I got has a technology that would charge wither batteries. Well guide you through the process. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. *Theres no manual thats included only thing included are Xerox copied sheets (5) telling you the same information there is online. Our scan shows Discover My Mobility website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Tech 4 Remote Control Wheelchair - DiscoverMyMobility Discover Your Mobility-Love my Air Hawk but am somewhat put off by being put on hold every time I have tried to contact them and made to listen to 5 minute infomercial after already buying their product. You will be redirected once the validation is complete. He understood that it Share your photos and videos with others to prove the truth of your words. I guess legal proceedings are needed or a charge-back through the credit card company. Came with free accessories, as a bonus. Phone number or shipping postal code. Contact us Merkur LLC 154 Kingswood Irvine, CA 92620, USA (217) 395-5758. It is very well made and powerful. 1/5/23 1115 We will attempt to notify you by email and provide a tracking # when your product(s) ship. The home owner calls my office every few weeks with complaints. That the lift be completely replaced and the homeowner be compensated for his discomfort sitting on a lift waiting for fire dept to remove him in the middle of the winter. Ended up having to purchase the accessories elsewhere because they are required in some instances for travel like a rear view mirror, a cover and lights for night driving. Free Our Product Experts have the knowledge and experience to help you with Made Of Aircraft Quality Aluminum Weighing Only 60Lbs. BBB reports on known marketplace practices. There are so many choices now. The All New Tech 4 High Quality 5 Star Remote Control Driving Power Wheelchair That Folds Up. www.discovermymobility.com for in-stock products [Graphic reads: "Track your order status. ***************** Transaction date Jul 5, 2022 20:02:16 EDT With mynsmorder.com, you can track it anytime! Transaction ID Track delivery status of your packages. Quick Order Tracking - Quality Mobility - Discover My Mobility If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your delivery can be collected. You get the bare minimum from this company and no support. following options: When will I receive my
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